We are currently looking for a Junior User Assistant – Drupal Support to strengthen the Cronos Europa team.
As a member of the web operations and security team, you will participate in the operation and hosting of websites within IT Platform and other related web solutions based on Drupal.
Responsibilities:
- Establish and maintain procedures related to the deployment of Drupal websites.
- Support developers during deployment operations.
- Deploy security patches for Drupal websites.
- Contribute to the software configuration management of the infrastructure used to host Drupal websites.
- Provide support and follow up on requests from website owners and webmasters.
- Classify and manage incoming tickets and requests.
- Support CI/CD processes for Drupal websites.
- Manage development infrastructure, including application servers provided to developers through Cloud9 on AWS.
- Analyse the performance of Drupal websites.
- Diagnose and investigate website incidents and implement workarounds to restore functionality.
- Participate in release management activities and associated controls.
- Participate in technical working groups, progress meetings and meetings with users.
- Assist with testing, analysis, technical documentation, deployment, evaluation and reporting activities.
- Interact with business analysts, customers, users, project leaders and developers.
- Provide onboarding training to new developers on the CI/CD tools included in the Drupal Hosting Service.
Technical skills:
- Basic knowledge and hands-on experience with JIRA for ticket management, issue tracking and support workflows.
- At least one year of experience with the CI/CD pipeline of the Drupal Hosting Service.
- At least six months of experience with Toolkit.
- Experience with Drupal hosting and deployment processes.
- Familiarity with software configuration management.
- Familiarity with development infrastructure and Cloud9 on AWS.
- Knowledge of Drupal, Confluence, PHP, JavaScript, HTML and CSS.
- Understanding of website performance analysis, incident diagnosis and release management.
Profile:
- Good troubleshooting and problem-solving skills.
- Ability to investigate technical issues and escalate them appropriately.
- Ability to provide technical support to developers, website owners and webmasters.
- Ability to collaborate with technical and non-technical stakeholders.
- Ability to participate in technical meetings and contribute to documentation, evaluation and reporting activities.
Why Cronos Group?
We’ll propose you:
- An attractive salary package.
- A good work-life balance environment.
- The assurance of working with cutting-edge technologies in an entrepreneurial spirit.
- The opportunity to develop your skills through tailor-made training courses according to your needs.
- A good job in a friendly workplace.
If you wish to join a dynamic, human-scale organisation while working with the latest technologies, don’t wait any longer and join Cronos!