ABOUT US:
DivaDance is the #1 brand for pop-music inspired, choreography-based dance classes, programs, and parties - with franchises across the US and in Mexico. Joining our staff is an opportunity to change lives, empower others, and do what you love as we inspire confidence and build community in our inclusive, all-levels classes. We offer flexible working hours, professional development opportunities, leadership growth paths (including pathways to your own franchise ownership), and the exciting (and fun!) chance to be part of a growing, values-driven franchise organization.
THE GIG:
We're looking for a confident, persuasive individual who is ready to CHANGE LIVES through sales of our inclusive, fun, stress-free dance class membership! You'll be connecting with our clients at our classes to hear about their experience, learn more about their reasons for coming and why DivaDance could help them reach their goals, and then present ways our membership options may fit them best! You'll also be onboarding new members and making sure they are maximizing their membership, as well as posting to our social media accounts during our classes while observing the class experience! The perfect person in this role thrives on forming meaningful rapport with everyone you meet! You're fun, values-driven, obsessed with excellence AND you want to make a difference in people's lives. Most importantly, you are persuasive, articulate, and confident. We provide all onboarding details, but prefer someone with customer service and/or sales experience.
RESPONSIBILITIES:
- As a Client Concierge, you are the face of client experience and a key driver of revenue growth in our studio
- You will actively lead sales operations, book new leads, and ensure every client has an exceptional, memorable experience from the moment they walk in
- You'll leverage your passion for people, your attention to detail, and your perseverance to help DivaDance grow!
- Welcome and check in new and returning clients
- Conduct needs analysis with new clients and introduce membership options
- Proactively reach out to leads via text, email, and social media
- Follow up with no-shows, late cancels, and old leads to rebook and reconnect
- Help book intro classes and support membership sales goals
- Make end-of-class announcements and promote studio events
- Capture and share class content for social media
- Keep accurate sales notes and update lead records in our CRM
- Collaborate with instructors and team to ensure a great client experience
- Meet or exceed goals for trials sold, bookings, and lead follow-up
- Be proactive, organized, goal-driven, and represent DivaDance values in every interaction
- Maintain accurate records and communicate effectively with the sales and studio team
Check out what it's like to be on our Membership Sales & Client Experience Team 👀 ▶️ bit.ly/DDClientExperience
HOURS, COMPENSATION, LOCATION:
In our pre-launch/pre-sales phase:
We are looking for someone to help with marketing and membership sales as we launch our market for January 2026! Help us sign up clients as members to join our community!
Post-Grand Opening:
We are looking for you to host 1-2 classes per week - mostly in the evenings and possibly on weekends. DivaDance brings our classes into existing facilities - we do not have our own physical location. You can expect to work at our studio in San Francisco and should have reliable transportation to get there for classes! Applicants must be eligible to work in the US.
Compensation is $30 per class + $10 per membership sold + free dance classes!
It's ideal to have a tablet or iPad for this role.