📌 Position: Senior Salesforce Developer
Location: Remote from LATAM
Contract Type: Full-time vendor (Contract directly with In All Media)
Time Zone Alignment: US Central Time (CT) overlap (6+ hours)
🧭 About In All Media
In All Media is a global technology and design firm focused on building impactful digital solutions through remote, distributed teams across LATAM. We partner with international clients across industries, providing long-term technical expertise, product innovation, and team augmentation.
Contract Details: This is a 100% remote contractor position open to talent anywhere in LATAM. Your contract and engagement will be directly managed with In All Media.
🚀 Project Overview
This engagement focuses on modernizing, scaling, and maintaining an enterprise Salesforce Service Cloud environment. The core objective is to deliver high-impact business functionality, build modular interface components, enhance overall system performance, and establish robust third-party API integrations to support core business processes.
🔍 Key Responsibilities
- Custom Development & Component Architecture: Design, build, and maintain scalable custom solutions using Apex and Lightning frameworks, leveraging Lightning Web Components (LWC) as the primary development standard while supporting legacy Aura and Visualforce components.
- Service Cloud & Lead Routing Automation: Develop and optimize Salesforce Service Cloud solutions, focusing on advanced Omni-Channel features including presence management, agent capacity rules, and automated work routing architectures.
- API & System Integrations: Build and maintain fault-tolerant, high-throughput integrations connecting Salesforce with external enterprise platforms using Salesforce REST APIs, Bulk APIs, and Metadata APIs.
- Third-Party & Telephony Ecosystems: Integrate third-party SaaS applications, AppExchange packages, and Computer Telephony Integration (CTI) / digital messaging frameworks into the core CRM.
- Agile Execution & Delivery: Independently execute technical tasks within active Agile/Scrum delivery sprints, conducting thorough unit testing and participating in cross-functional technical alignment.
💡 Must-Have Skills
- Experience Level: 5+ years of hands-on professional experience in Salesforce backend and frontend development within enterprise ecosystems.
- Core Development Stack: Demonstrated mastery of Apex (Triggers, Controllers, Batch/Async Apex) and Lightning Web Components (LWC).
- Salesforce Service Cloud Expertise: Deep practical experience configuring and customizing Service Cloud features, specifically Omni-Channel routing logic, capacity models, and presence configurations.
- API & Data Integrations: Proven track record building direct integrations with external platforms utilizing Salesforce REST APIs, Bulk APIs, and Metadata APIs.
- Legacy Component Support: Working knowledge of Aura components and Visualforce pages for legacy code maintenance and refactoring.
- Agile Delivery: Familiarity with Agile software development methodologies, sprint planning, and task execution tracking in tools like JIRA.
🌟 Nice-to-Have Skills
- Telephony & CTI Integrations: Experience integrating Computer Telephony Integration (CTI), VoIP, or digital messaging platforms into Salesforce.
- Salesforce Platform Certifications: Salesforce Certified Platform Developer I/II, Service Cloud Consultant, or JavaScript Developer I.
- Governor Limit Optimization: Experience designing asynchronous queue pipelines, rate-limiting algorithms, and bulkified triggers to navigate Salesforce governor limits under heavy payload volumes.
🌐 Time Zone & Collaboration This role requires a minimum overlap of 6 hours with US Central Time (CT) business hours during a standard 8-hour workday to collaborate effectively with distributed engineering teams.
💬 Language All interviews, technical documentation, daily team syncs, and operational communications will be conducted in English.