Overview:
Would you like to serve amazing clients while working at one of “The Best Places to Work in Arkansas”? Movista is a software company, created by a team of retail veterans and supported by a team of critical thinkers and problem solvers. We have a passion for creating brilliant technical solutions to exceptionally complex business problems. We’re serious about work, but we also know how to have serious fun.
Job Summary:
A Customer Care Specialist is a customer success professional who will partner with other team members to provide exceptional service to our customers to help sustain and improve the use of Movista’s solutions. The Customer Care Specialist may handle a high volume of inbound calls and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or concerns, and provide an accurate and efficient response. To be a successful Customer Care Specialist, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, adaptable, and a team player.
Essential Functions:
- Answer calls from clients to address their needs, concerns, or other issues with products or services
- Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Engage in active listening with callers, confirming or clarifying information and diffusing frustrated clients, as needed
- Build lasting relationships with clients and other call center team members based on trust and reliability
- Utilize software, databases, scripts and/or flowcharts, tools, and other team members appropriately
- Escalate high priority issues to level two support as necessary to determine and address the root cause of issues
- Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service
- Aptitude for technical devices; iOS and Android
Required Skills and Abilities:
- Strong verbal and written communication skills, including professional phone voice
- Technical proficiency, experience with CRM software, and strong typing skills
- Manage multiple complex tasks while delivering timely updates until resolution
- Proven track record of being a problem solver who makes decisive, informed decisions
- Lead with curiosity and empathy; connect with customers in a genuine way
- Adaptable and accountable
- Proficient in Microsoft Office Suite, specifically PowerPoint
- Bilingual in Spanish is a plus
Education and Experience:
- High School Diploma or equivalent, college degree preferred
- 1+ year experience in customer facing role
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times