Job description
This position is primarily responsible for operating inside theRepair and Service Department. The responsibilities of this department include but are not limited to the completion of all Internal Work Orders (IWO’s), Retail Repair Work Orders (RWO’s), Window/Door Maintenance Plan inspections and Service, small installation and other repairs not specified for new and existing clients.
This position provides management, guidance, training and support for all members of this department and at times may require field and installation work and support of the Production Department. In this role, you will also contribute to generating and driving new business into the department. You will support members of the Repair and Service Team, the Sales and Production Departments and the company on a whole by executing the following duties.
Duties
- Operate day-to-day to help ensure efficient workflow and high-quality service delivery.
- Demonstrate a proficiency and knowledge of all CRM and remodeling resources
- Provide Adequate Training and Oversight to team members so that they can complete repairs/installs competently and without supervision
- Oversee customer interactions, addressing concerns and ensuring a positive experience throughout the service process.
- Collaborate with sales teams to promote service offerings and enhance customer engagement.
- Ensure compliance with safety regulations and company policies within the service/install area.
- Analyze performance metrics to identify areas for improvement and implement effective solutions.
Skills
- Minimum 3 years service/repair/remodeling experience
- Ability to create and maintain schedules / Work orders
- Excellent communication and adaptability skills
- Excellent customer service skills with the ability to communicate effectively with clients and team members.
- Strong leadership abilities to manage a diverse team of installers while fostering a collaborative work environment.
- Ability to troubleshoot issues quickly and efficiently while maintaining a focus on quality service.
Job Type: Full-time
Benefits:
- 401(k)
- Company car
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person