As a Senior Fraud Reviewer, the jobholder will be responsible for the detection, prevention, and mitigation of fraudulent activities across Kredivo's platform. Reporting to the Fraud Manager, your responsibilities will include reviewing suspicious transactions, investigating merchants and Sales Promoters flagged for high-risk activities, assessing new merchant registrations for potential risk factors, and handling account hack complaints reported by users. You will also monitor social media platforms for fraudulent activity related to the Kredivo brand and take the necessary steps to mitigate associated risks. You will work closely with cross-functional teams to strengthen our fraud prevention framework and help maintain the trust of our users.
About The Job:
- Reviewing suspicious transactions and taking timely, appropriate action to prevent financial losses.
- Conducting thorough investigations into merchants and Sales Promoters flagged for suspicious behavior or high-risk activities.
- Assessing new merchant registrations to identify any potential risk factors.
- Investigating account hack complaints reported by users.
- Monitoring social media platforms for fraudulent activity related to the Kredivo brand and executing the necessary steps to report and mitigate such risks.
- Maintaining accurate records of fraud incidents and investigations, and providing regular reports to management.
- Collaborating with internal teams to continuously improve fraud detection processes and prevention strategies.
- Staying up-to-date on the latest fraud trends and detection tools.
About You:
- Bachelor's degree in a related field or equivalent practical experience.
- A minimum of 2 years' hands-on experience in a fraud detection or investigation role.
- Experience in digital lending, digital banking, and/or financial technology companies will be a significant plus.
- Strong analytical skills with attention to detail and solid SQL skills.
- Excellent communication and interpersonal skills.
- Conversational ability in English is a must.
- Highly motivated with a positive, proactive mindset.
- Collaborative and comfortable working in a dynamic and fast-paced environment.
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