Job Description: This position will be located in our Troy, Ohio office. Selected candidate will perform sales support for internal and external customers including receiving, processing, investigating and resolving all incoming orders and inquiries from our field sales representatives and end users of our products. This individual will have direct contact with all levels of responsibility, including owners and executives of major businesses. The successful candidate will have frequent contact with both internal and external personnel along with customer contact that will require professionalism, courtesy and tact. The candidate should possess the knowledge and skills necessary to resolve wide and varied situations covering all aspects of the business and be able to implement recommendations and decisions regarding these matters. The position requires a highly organized individual capable of multitasking in a fast-paced customer service environment. They will be a self-starter capable of independent work and possess attention to detail, focusing on accuracy. Responsibilities Team oriented with the ability to effectively interact with co-workers, customers, sales and product lines Proactive with good decision making skills, able to work in an empowered environment Excellent follow-up skills and attention to detail Project management Handling wide and varied inquiries from customer calls & emails Accurate entry of all assigned customer orders Maintenance of customer requirements and pricing EDI order monitoring and maintenance as needed Product knowledge and the ability to answer questions regarding use and care Minimum Qualifications Associate Degree in Business Administration/Marketing 3+ years sales and/or customer support experience Excellent oral, interpersonal, and written communication skills Proficient in Microsoft Office products including Word, Excel, and Outlook Excellent Teamwork, Time Management, Organizational, Follow up and Planning Skills. Knowledge of freight terminology and shipping procedures Familiarity of Credit and Collections processes Ability to read and decipher quotations and purchase orders Ability to enter and submit orders accurately Ability to plan and coordinate projects as an individual contributor or as a member of a cross-functional team Preferred Qualifications Experience in Inside Sales Support for large volume accounts Experience with Auto Quotes Experience in CRM and Project Management Compensation Information: The pay rate for the successful candidate will be based on qualifications and experience. $60,000 - $70,000 ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. At ITW, we think and act like entrepreneurs. We embrace autonomy, make decisions and take ownership to create innovative solutions for our customers all over the world. ITW is a Fortune 200 global multi-industrial manufacturing leader. Our seven industry-leading business segments offer career development and learning opportunities in more than 50 countries across the globe. We’re committed to investing in our people and supporting their growth through unique and relevant development opportunities at each stage throughout the employee life cycle. Our decentralized, entrepreneurial culture empowers you to think and act like a business owner. We aspire for everyone to perform to their full potential and value the unique and diverse perspectives, experiences and ideas that make us better together. The ITW Business Model gives us the tools to focus on what’s most important, and we’re grounded in our values of Integrity, Simplicity, Trust, Respect and Shared Risk.

Customer Service Specialist.

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