At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary Position responsible for supporting the Nurse Manager in providing leadership to the department – overseeing the daily operations – managing and developing departmental staff, collaborating with the interdisciplinary team in the delivery of patient care, utilizing the nursing process, ensuring the delivery of quality care to patients. Position responsible for 24/7 (as appropriate) support of the department/unit. Typically reports to a Manager, Nursing or Director, Nursing. Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the patient served. Must demonstrate knowledge of the principles of growth and development as it relates to the different life cycles. Specific age groups that are served by this position are circled. Neonate Infant Pediatric Adolescent Adult Adult/Geriatric Job Description *BSN required *CEN or nursing leadership certification highly preferred at time of hire, but able to obtain within 1 year of hire *Must have experience as a charge nurse in the ER or as an ER clinical coordinator *Shifts are Monday through Friday from 3p-11p with on-calls during nights. Shared on-call on weekends with manager. MINIMUM QUALIFICATIONS Education: Bachelor’s degree is required, preferably in Nursing. If Bachelor’s is not in Nursing, a Master’s degree in Nursing is required. Licenses/Certifications: Current State of Texas license or temporary/compact license to practice professional nursing required Certification in Basic Life Support required Professional certification in clinical area or management required within one year of exam eligibility Experience/Knowledge/Skills: Three (3) or more years of experience in clinical area of practice. Demonstrated leadership experience PRINCIPAL ACCOUNTABILITIES Assists with the deployment of departmental goals that support the mission, vision and values of the organization. Assist leadership with managerial responsibilities. Carries out the day to day operational components of the unit that are delegated by the manager/director, including input on hiring/firing/interviewing, etc. Plans, coordinates, and directs effective coordination of care between units, nurses and providers. Assists with the development of staff schedules. Performs effectively in emergency situations within the unit. Assists with patient care as needed. Serves as a resource to staff. Acts as a mentor/coach to staff, medical personnel, patients and family members. Assists in guiding staff in quality improvement efforts for all shifts. Assures all PI or quality standards are met on a daily basis. Participates in PI projects annually. Identifies and provides verbal disciplinary action. Provides counseling and remediation with staff as needed. May provide written disciplinary action in collaboration with leadership. Works with personnel to assure staff have access to and are appropriately utilizing supplies Provides input to Nurse Manager/Director on budget preparation. Promotes intra/interdepartmental communication. Strong orientation to service excellence. Ensure clinical care is aligned with evidence-based practice. Leadership rounds on patients. Responds to customer complaints in a timely manner. Identifies high risk social situations and addresses appropriately. Adheres to all regulatory and Texas Board of Nursing standards. Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff. Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues. Other duties as assigned. Together, we’re creating an environment where exceptional care can flourish. It starts with you.

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