Job Title: Population Health Coordinator Department: Population Health Location: Riedman Campus 100 Kings Highway South Hours Per Week: 40 Schedule: Monday - Friday 8 am - 4:30 pm SUMMARY Key member of the practice team who has an understanding of primary care practices and assists in the coordination of care required for optimal coordinated population health. RESPONSIBILITIES: • Documents all patient interactions in a concise manner that is compliant with documentation requirements • Conducts in-bound and out-bound calls including, but not limited to: patient scheduling, screenings, reminder calls, panel management • Assists to schedule and coordinate patient transportation, follow-up physician appointments • Utilizes various reports to track patient referrals and scheduling no-shows for patients in collaboration with practice staff • Provides clerical and / or administrative support to clinical staff and managers for special studies, projects and reports • Provides excellent customer service by serving as a resource to all internal and external customers • Maintains knowledge of all health plan benefits and payor requirements, • Call patients as designated by PCP or clinical staff • Verify patients have been seen and follow up on no show patients • Assist all patients with barriers • Ensure appropriate clinical information is communicated to clinical staff when there is variance from plan of care • Coordinates other medical office assistants in outreach and report validation needs • Closes Care Gaps Minimum Qualifications: • High school graduate or GED equivalent preferred • More than one year of related experience in a medical setting • Basic computer literacy • Knowledge of medical terminology • Good communication and customer service skills • Able to perform all Medical Office Assistant job functions and responsibilities Required Licensure/Certification Skills: • Valid NYS drivers’ license Preferred Licensure/Certification Skills: • Current Medical Assistant certification or registration preferred Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veterans EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations. PAY RANGE: $20.00 - $22.00 CITY: Rochester POSTAL CODE: 14617 The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law. Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.

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