Location: Work from Home
Type of Employment: Full-time
Work Shift: US Business Hours
About Us
At OurAssistants, we connect U.S.-based HOA and property management companies with highly skilled virtual professionals. We help streamline financial operations, improve accuracy, and support community management teams through dependable remote talent. Learn more at ourassistants.com.
About the Role
We are seeking a detail-oriented HOA Accounts Support Specialist with hands-on AppFolio experience to assist with the day-to-day financial operations of U.S.-based homeowners associations. This role supports the accounting team by processing transactions, maintaining homeowner accounts, reconciling records, and ensuring accurate financial documentation.
The ideal candidate has experience with HOA accounting processes, strong organizational skills, and the ability to manage multiple communities while maintaining accuracy and efficiency.
Key Responsibilities
Accounts Payable & Accounts Receivable
- Process vendor invoices and ensure accurate coding and approvals.
- Record homeowner assessment payments and maintain accurate owner ledgers.
- Assist with collections by monitoring delinquent accounts and preparing notices.
- Support payment processing, refunds, adjustments, and account reconciliations.
Financial Support
- Perform bank and credit card reconciliations.
- Assist with month-end and year-end closing activities.
- Prepare financial reports, homeowner statements, and supporting documentation.
- Maintain accurate financial records and audit-ready documentation.
AppFolio Management
- Manage homeowner accounts and financial records within AppFolio.
- Update account information, post transactions, and maintain data accuracy.
- Generate reports and assist with financial tracking and portfolio management.
Administrative & Community Support
- Respond to accounting-related inquiries from homeowners, vendors, and community managers.
- Coordinate with internal departments to resolve billing and payment discrepancies.
- Maintain organized digital records, invoices, contracts, and financial documentation.
Qualifications & Requirements
- Minimum 2 years of HOA or property management accounting support experience.
- Hands-on experience with AppFolio is required.
- Strong understanding of Accounts Payable, Accounts Receivable, bank reconciliations, and homeowner assessments.
- Experience supporting multiple HOA communities or property portfolios is preferred.
- Proficiency in Microsoft Excel, Google Sheets, and accounting software.
- Excellent attention to detail, organizational skills, and problem-solving abilities.
- Strong written and verbal communication skills.
- Ability to work independently and manage multiple priorities in a remote environment.
Additional Requirements
- Must be currently residing in the Philippines or Latin America.
- Must have a stable internet connection and a remote-ready workstation.
Compensation and Benefits
- Competitive salary based on experience
- Permanent remote work setup
- Ongoing training and professional development opportunities
- Supportive and collaborative HOA-focused work environment