Location: Work from Home
Type of Employment: Full-time or Part-time (depends on client requirements)
Work Shift: US Business Hours
About Us
OurAssistants connects businesses with top-tier Virtual Assistants (VAs) to streamline operations and enhance productivity. We specialize in matching skilled professionals to various industries, ensuring a seamless remote work experience. Join us and be part of a dynamic team that values excellence and innovation. Learn more at ourassistants.com.
Job Summary
We are seeking an experienced HOA Assistant Manager to support day-to-day community operations and assist the HOA Community Manager with administrative, resident, and compliance-related tasks. The ideal candidate has a solid understanding of HOA operations, strong communication skills, and experience working with homeowners, board members, and vendors in a U.S.-based HOA environment.
This role is critical in ensuring smooth community operations, timely issue resolution, and excellent homeowner service.
Key Responsibilities
- HOA System Management: Use the HOA platform to manage HOA violations, collections, and compliance workflows
- Violations & Collections: Track violations, send notices, maintain records, and communicate with homeowners regarding compliance and outstanding dues
- Phone & Email Support: Respond to homeowner and board inquiries with professionalism and accuracy
- Data Management: Maintain and update records, reports, and financial logs within the HOA system
- Administrative Coordination: Handle scheduling, documentation, and internal coordination for smooth operations
- Workflow Optimization: Identify opportunities to improve administrative efficiency and automate repetitive tasks
- Report Generation: Prepare and share violation logs, financial summaries, and collection reports
- Collaboration: Work closely with HOA managers, board members, and community stakeholders to ensure clear communication and policy adherence
- Compliance & Record Keeping: Ensure proper documentation of HOA policies, procedures, and legal compliance
Qualifications and Skills
- Minimum 2 years of experience in HOA or property management.
- Familiarity with HOA operations, governing documents, and community standards.
- Experience using HOA or property management software (Vantaca, CINC, AppFolio, Buildium, or similar)
- Strong written and verbal communication skills in English.
- Excellent organizational and multitasking abilities.
- Customer-service oriented with strong conflict-resolution skills.
- Ability to work independently in a remote environment.
Additional Requirements
- Must be currently residing in the Philippines or Latin America
- Must have a stable internet connection and remote-ready workstation
Compensation and Benefits
- Permanent work-from-home setup
- Ongoing training and professional development opportunities
- Collaborative and supportive work environment
- Competitive salary