About the job
The purpose of Rainmaker ePOS Coordinator role is to support the ePOS team in their day-to-day tasks through the efficient execution of operational and administrative functions. The role assumes responsibility for campaign administration, resolving customer and client queries in conjunction with the customer care team, and assisting with setting up of weekly promotional activities on the loyalty pro system. The role requires a meticulous and adaptable individual who understands urgency and provides excellent administrative support.
What you'll do
Operational Support
- Execute administrative and operational priorities to support the ePOS department.
- Set up weekly promotional activities on the Lpro system for campaign managers to review and action.
- Assist with pulling, preparing, and distributing departmental reports.
- Support information gathering and compile feedback required for decision-making.
Communication & Coordination
- Take accurate minutes of weekly meetings and follow up on all assigned action points.
- Manage the ePOS inbox on behalf of the Ad Ops Manager, ensuring timely response and escalation of queries.
- Channel customer and store queries to the relevant departments and follow through to ensure
- resolution.
Query & Issue Resolution
- Resolve store-related ePOS queries promptly and professionally.
- Maintain an organised workflow of outstanding issues and ensure closure within agreed timelines.
What you bring
- Grade 12 certificate - (essential)
- Degree or Diploma in Business Administration, Marketing or related - (desired).
- +2 years’ experience as sales administrator or sales support agent with strong knowledge and exposure to sales administrative functions and processes – (essential).
- Exposure to an ecommerce, media agency or campaign management environment – (desired).
- Strong knowledge and experience in working on different systems and pulling of reports - (essential).
- Knowledge of collaboration tools and process-based workflows – (essential).
- Knowledge and exposure to administrative record keeping – (essential).
- Exposure to a customer care or retail environment- (highly desired).
- Experience working with Microsoft Office – (desired).
Competencies and work ethic:
- Customer focused - obsessed about the customer and delivering a digital enriched customer journey experience. Committed to providing a high-quality customer service. Ensures customer needs are understood, problems timeously resolved, and expectations met.
- Self-motivated and driven with strong integrity - take accountability for actions and mistakes, and continually contributing towards a culture of excellence and ambition.
- Independent problem solver and analytical thinker.
- Time management / Operational efficiency - ability to prioritise a high volume of tasks simultaneously in a fast-paced unpredictable environment. Identify the urgent & important tasks and priorities to ensure delivery to client and other stakeholders. Organised with strong time, delivery, and planning management. Diligently staying on top of the details and understanding how they fit into the big picture.
- Detailed, organised and quality focused – Has an affinity for detail, structure and efficiency. Is diligent and vigilantly watches over work processes, tasks, and outputs to ensure accuracy while independently actioning and correcting any quality concerns.
- Ability to work under pressure and to organise, prioritise, and reorder workload in a rapidly changing and fast-moving environment.
- Adapting and responding to change - adjusts to a fast paced, changing environment; tolerates ambiguity; adapts interpersonal style to suit different people or situations.
- Results-oriented and quality focused with good project management skills - Able to balance multiple projects and priorities in a large scale, complex environment.
- Interpersonal skills - Build stakeholder rapport with key stakeholders. Build strong relationships internally and externally and manage conflict.
- Digital account management - strong ability to keep schedules, prioritise tasks / briefs and ensure campaigns / projects are on time and delivered against business objectives.
- Team player and collaborative partner - contributes towards building a positive team morale.
- Excellent written and verbal communication skills with well-developed spoken and written fluency in English along with the ability to convey information and data clearly and accurately.
- Stays up to date with media trends and insights and proactive with initiative to drive new ideas and content
Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
We are committed to Employment Equity when recruiting internally and externally.
Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.
If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.