Job Title: Bilingual Medical Virtual Assistant
Hours: Full-Time ||40 hours || EST Timezone
Schedule: 8:00 am - 4:30 pm EST
Position Overview
Our client is seeking an experienced Medical Assistant to support the daily operations of a busy medical practice. The ideal candidate will assist with front desk operations, patient scheduling, insurance verification, medication and service prior authorizations, medical billing support, and activity tracking. This role requires excellent organizational skills, strong attention to detail, and the ability to provide outstanding patient service while maintaining HIPAA compliance.
Key Responsibilities
Front Desk & Patient Coordination
- Answer and professionally manage inbound patient calls.
- Schedule, reschedule, and confirm patient appointments.
- Register new patients and update demographic and insurance information.
- Verify patient insurance eligibility, benefits, copays, and deductibles.
- Greet patients and provide excellent customer service.
- Respond to patient inquiries and resolve concerns professionally.
Prior Authorizations
- Determine when medications or services require prior authorization.
- Collect and review clinical documentation needed for authorization requests.
- Submit prior authorization requests through insurance portals, phone, or fax.
- Monitor authorization status and follow up with insurance companies.
- Notify patients of authorization outcomes and any financial responsibility.
- Assist with appeals by gathering additional documentation when required.
Medical Billing Support
- Review patient information for billing accuracy.
- Assist with claim preparation and submission.
- Monitor claim status and follow up on denials or delayed payments.
- Post insurance and patient payments accurately.
- Support end-of-day reconciliation and billing reports.
- Maintain accurate billing documentation within the practice management system.
Administrative Support
- Maintain accurate patient records within the EMR/EHR.
- Complete daily activity logs and authorization tracking logs.
- Generate and review end-of-day operational reports.
- Support providers and office staff with general administrative tasks.
- Ensure compliance with HIPAA and all office policies and procedures.
Non-Negotiable Requirements
- Minimum 2 years of experience as a Medical Assistant or in a similar healthcare administrative role.
- Experience with insurance verification, prior authorizations, and medical billing.
- Strong understanding of CPT, ICD-10, HCPCS, and the healthcare revenue cycle.
- Excellent verbal and written English communication skills.
- Experience using EMR/EHR systems.
- Strong knowledge of HIPAA regulations and patient confidentiality.
- Excellent organizational, multitasking, and time management skills.
Preferred Qualifications
- Experience working in a fast-paced outpatient or specialty medical practice.
- Familiarity with insurance portals and electronic claim submission.
- Experience with payment posting, claim follow-up, and denial management.
- Knowledge of appointment scheduling software and practice management systems.