Employment Type: Full-Time
Work Arrangement: Fully Remote | Independent Contractor
Schedule: U.S. Eastern Business Hours
We are seeking a highly organized and customer-focused Bilingual Patient Coordinator who is fluent in English and Spanish to support the coordination of care for patients receiving home healthcare services.
The Patient Coordinator will serve as a key point of contact between patients, families, Home Health Aides (HHAs), healthcare professionals, contracts, and internal departments. The ideal candidate is an excellent communicator, comfortable working in a fast-paced healthcare environment, and experienced with HHA Exchange.
Schedule
- Monday–Thursday: 9:00 AM–5:00 PM
- Friday: 9:00 AM–4:00 PM
- 45-minute unpaid break each day
- Must be flexible to provide weekend on-call support as needed
Key Responsibilities
- Coordinate work assignments based on Home Care Worker training and experience.
- Communicate effectively with patients, family members, HHAs, clinicians, contracts, and other departments.
- Document all communications and relevant information accurately in HHA Exchange.
- Monitor and resolve open cases to ensure timely resolution.
- Support patients and families by identifying their needs and coordinating appropriate care.
- Communicate changes in service days/hours, discharges, and other relevant updates to HHAs.
- Provide necessary information to healthcare professionals and other stakeholders.
- Complete daily, weekly, and monthly reports.
- Manage overtime and travel-time requests.
- Use Smart Map and other tools to locate aides, provide directions, and check availability.
- Complete and document incident reports.
- Manage mutual and linked cases.
- Monitor and respond promptly to emails, voicemails, and faxes.
- Follow agency guidelines, policies, and procedures.
- Adapt quickly to changes within the agency and healthcare environment.
- Escalate concerns or questions to the appropriate supervisor.
- Perform other duties as assigned to support agency needs.
Requirements
- Fluent in English and Spanish — required.
- Previous HHA Exchange experience — required.
- Computer savvy and comfortable working with healthcare software and digital tools.
- Strong written and verbal communication skills.
- Excellent customer service and active listening skills.
- Strong organizational and time-management skills.
- Ability to multitask, prioritize, and manage multiple cases simultaneously.
- Ability to work effectively under pressure and in a fast-paced environment.
- Positive, team-oriented approach.
- Flexible and adaptable.
- Strong attention to detail and accurate documentation.
What We’re Looking For
The ideal candidate is someone who is empathetic, dependable, organized, and proactive, with the ability to communicate clearly with patients, families, caregivers, and healthcare professionals. You should be comfortable handling multiple priorities while maintaining a high standard of service and accurate documentation.