Job Title: Coordinator Assistant (HHAeXchange proficiency)
Location: Remote
Employment Type: Full-Time
Work Schedule
Initial Schedule (First 4–6 Weeks)
- Monday – Thursday: 9:00 AM – 5:00 PM EST
- Friday: 9:00 AM – 12:30 PM EST
- 45-minute unpaid break
Schedule After 4–6 Weeks
- Monday – Thursday: 6:00 AM – 5:00 PM EST
- Friday: 6:00 AM – 5:00 PM EST
- 45-minute unpaid break
Position Summary
Our client is seeking a highly organized and proactive Coordinator Assistant to support the daily operations of a growing home healthcare organization. This role is ideal for someone with strong experience in home healthcare coordination who can effectively manage physician orders, visit compliance, nursing documentation, and same-day staffing while ensuring continuity of patient care.
The ideal candidate must have a solid understanding of HHA Exchange and be comfortable navigating the platform to support daily operations. This position requires excellent communication, strong follow-up skills, and the ability to work independently in a fast-paced environment.
Key Responsibilities
- Follow up with physicians' offices to obtain signed medical orders.
- Track and maintain outstanding physician documentation.
- Review Electronic Visit Verification (EVV) records and resolve missing or incomplete visits.
- Follow up with nurses and caregivers regarding missing skilled nursing visit notes.
- Coordinate same-day staffing for open caregiver shifts.
- Contact available caregivers to fill last-minute scheduling gaps.
- Maintain accurate documentation of communications and follow-up activities.
- Communicate professionally with physicians, caregivers, patients, and internal teams.
- Support daily administrative and operational activities.
- Ensure compliance with healthcare documentation standards and company policies.
Required Qualifications
- Minimum 2 years of experience in healthcare coordination, scheduling, home care, or healthcare administration in a US home care practice
- Strong working knowledge of HHA Exchange is required.
- Experience following up on physician orders or medical documentation.
- Experience with Electronic Visit Verification (EVV) and visit maintenance.
- Excellent verbal and written English communication skills.
- Strong organizational, multitasking, and time-management abilities.
- High attention to detail with excellent follow-up skills.
- Ability to work independently with minimal supervision.
Preferred Qualifications
- Previous experience working in a home healthcare or home care agency.
- Experience coordinating caregivers, HHAs, CNAs, or nursing staff.
- Knowledge of healthcare compliance and documentation requirements.
Ideal Candidate
- Highly organized and dependable.
- Strong problem-solving and critical-thinking skills.
- Proactive with excellent follow-up abilities.
- Comfortable communicating with physicians, caregivers, and internal teams.
- Able to prioritize urgent tasks while maintaining accuracy.
- Team-oriented with a strong sense of accountability.
Technical Requirements
- Reliable computer or laptop.
- Stable high-speed internet connection.
- Professional headset with microphone.
- Quiet, distraction-free home office.