Dental Medical Receptionist (Dental Practice Proficiency)

English Speaking | Remote

Employment Type: Independent Contractor | Full-Time & Part-Time
Work Arrangement: Fully Remote | Specific working hours will depend on the client's requirements.
Hours: 15–40 hours per week
Time Zones: U.S. Eastern, Central, or Pacific Time

Job Overview

We are looking for a reliable, patient-focused, and experienced Dental Medical Receptionist to join our remote healthcare team. The ideal candidate will have 3+ years of hands-on experience working in a U.S. dental practice and a strong understanding of dental front-office operations, patient communication, scheduling, insurance verification, pre-authorizations, and dental terminology.

The successful candidate must be comfortable communicating with patients in English and have practical experience working with dental insurance, treatment plans, dental coding, and pre-authorization processes.

Key Responsibilities

• Manage inbound calls, emails, and patient inquiries in both English and Spanish.
• Schedule, reschedule, and confirm dental appointments.
• Handle patient check-in and check-out processes.
• Verify patient demographics, insurance eligibility, and dental benefits.
• Review insurance benefits, including copays, deductibles, annual maximums, waiting periods, and coverage limitations.
• Obtain and follow up on dental insurance pre-authorizations and pre-determinations.
• Assist with treatment plan coordination and communicate insurance-related information to patients.
• Process patient payments and follow up on outstanding balances.
• Coordinate appointment reminders, recalls, and patient follow-ups.
• Maintain accurate and up-to-date patient records and documentation.
• Communicate effectively with dentists, hygienists, dental assistants, insurance companies, and other dental staff.
• Support dental claims and other insurance-related administrative processes as needed.
• Maintain patient confidentiality and comply with HIPAA requirements.
• Provide general administrative and front-desk support to ensure smooth daily dental practice operations.

Required Qualifications & Experience

• 3+ years of hands-on experience as a Dental Receptionist, Dental Front Desk Coordinator, Dental Administrative Assistant, or similar role in a U.S. dental practice.
• Previous experience working remotely in a dental setting is required.
• Fluent in English, with strong verbal and written communication skills .
• Strong knowledge of dental office workflows, terminology, scheduling, and patient coordination.
• Hands-on dental insurance pre-authorization/pre-determination experience — not just theoretical knowledge.
• Strong experience with dental insurance verification, including eligibility, benefits, coverage requirements, deductibles, copays, and annual maximums.
• Working knowledge of dental coding and CDT codes.
• Understanding of dental procedures, treatment plans, and common dental terminology.
• Basic understanding of dental X-rays and the ability to identify or understand common types of dental radiographs and terminology.
• Strong patient service and communication skills.
• Excellent organizational skills with the ability to manage multiple tasks and priorities.
• Proficiency with computers, electronic health/dental records, and dental practice management software.
• Ability to work independently and maintain productivity in a fully remote environment.
• HIPAA knowledge or certification is preferred.

Preferred Dental Practice Management Experience

Experience with one or more of the following dental practice management systems is highly preferred:

• Dentrix / Dentrix Ascend
• Eaglesoft
• Open Dental
• Curve Dental
• Or other comparable dental practice management systems.

Preferred Additional Experience

• Dental insurance claims and follow-up.
• Dental pre-authorizations and pre-determinations.
• Treatment plan coordination.
• Dental coding and CDT codes.
• Understanding of dental X-rays and radiographic terminology.
• Insurance benefit breakdowns and verification.
• Patient billing, payment processing, and outstanding balance follow-up.
• Experience communicating with U.S. dental insurance providers.
• Previous remote dental practice experience.

Ideal Candidate

The ideal candidate is a bilingual dental professional with strong front-office experience who can confidently communicate with patients, verify dental insurance benefits, navigate pre-authorization requirements, understand CDT codes and dental terminology, and provide administrative support with minimal supervision.

This is not a general medical receptionist position. Hands-on dental practice experience and practical knowledge of dental insurance processes are essential.