Position Summary
Manage recurring franchise billing activities for an assigned portfolio of properties, including invoice preparation, account inquiries, and maintenance of spreadsheet-based billing inputs. Support well-documented billing processes and timely issue resolution. Assist with the review process, allocation, and billing distribution in collaboration with assigned team members to meet established invoicing deadlines.
Job Details
Work Setup: Work from home
Shift/Schedule: Monday to Friday, 9:00 AM to 6:00 PM U.S. Eastern Time
Holidays: U.S. corporate holiday calendar
Responsibilities
- Prepare recurring franchise and billing workbooks for assigned domestic and international property portfolios based on agreed inputs and billing procedures.
- Review billing records, allocations, coding references, and account details for completeness and accuracy.
- Respond to franchise billing inquiries and work with senior accounting and AR colleagues to research discrepancies.
- Maintain and update Excel billing workbooks, control lists, supporting schedules and standard operating instructions.
- Track required billing source data, adjustments and special cases and escalate issues requiring accounting judgment.
- Support simple month-end reconciliation and journal support when assigned by the accounting lead.
- Calculate prorations for terminations and change of ownerships. Calculate and verify accuracy of requested credits.
- Identify opportunities to streamline workbook structures and reduce repeated manual billing corrections.
- Maintain organized billing records, supporting documentation, and correspondence for audit and internal follow-up.
- Attend monthly onboard meetings with stakeholders within the organization to review the current month’s billing changes and requirements.
- Maintain communication and collaboration with team members and applicable stakeholders, including legal for contract language and interpretation.
Qualifications
- At least 2 years of billing experience, accounts receivable, invoicing, or transactional accounting.
- Experience checking billing inputs, account balances, invoice accuracy, and basic accounting support records.
- Strong Excel skills, attention to detail, critical thinking, and ability to maintain structured workbooks and large sets of recurring invoice data.
- Professional communication skills and ability to manage recurring deadlines with limited supervision.
Nice to Have
- Franchise, contract-based, international or multi-property billing experience.
- Basic Accounting knowledge, transaction flow, and GL/reconciliation exposure and familiarity with accounting or invoicing platforms.
- Experience improving billing worksheets, calculations, formulas, and documenting repeatable procedures.