Position Summary
Manage accounts receivable for managed hotel properties, including guest and direct-bill ledgers, aging and collections, travel-agent commission activity, payment discrepancies and reconciliation between property management and payment systems.
Job Details
- Work Setup: Work from home
- Shift/Schedule: Monday to Friday, 9:00 AM to 6:00 PM U.S. Eastern Time (9:00 PM to 6:00 AM Manila Time)
- Holidays: U.S. corporate holiday calendar
Responsibilities
- Review hotel guest ledgers, accounts receivable ledgers and direct-bill balances to identify unresolved items and collection risks.
- Monitor receivable aging, follow up on outstanding balances and resolve account allocation and payment discrepancies, as well as apply payments received in the PMS against the proper folios.
- Review direct-billing requests, coordinate account setup and retain the appropriate approvals and documentation.
- Support weekly travel agent commission processing through TACS and relevant travel-program administration, including file uploads and supporting records.
- Reconcile property management system activity against the CorPay Extranet and research payment differences to resolution.
- Process or support CLC billing, invoicing and payment application for assigned accounts.
- Work closely with property sales, finance and operations teams on AR cleanup, payment disputes and account-level requests.
- Oversee all cash and credit card reconciliation, write-off and balance sheet submissions for applicable revenue related accounts. Will also handle chargeback disputes.
- Maintain reconciliations, audit trails and accurate updates for assigned AR portfolios.
Qualifications
- At least 2 years of experience in accounts receivable, collections, direct billing or account reconciliation supporting multiple business units.
- Ability to investigate ledgers, payment applications and aging, explain discrepancies, and communicate with operating teams.
- Solid Excel capability and experience with an ERP, AR or property accounting platform.
- Strong organization, sound judgment and attention to confidential financial information.
Nice to Have
- Hospitality or managed-property AR experience.
- Experience with Opera PMS
- Experience supporting direct billing approval workflows and travel-agent commissions.
- Experience with Airline or Cruise line AR workflows