JOB DESCRIPTION
Senior Administrator, Payroll
Position Summary
Deliver accurate, timely payroll processing and administration for assigned hotel portfolios, including payroll validation, employee-pay queries, off-cycle adjustments, exception resolution and reporting. Relevant portfolios may include union, and other complex payroll arrangements.
Job Details
Work Setup: Work from home
Shift/Schedule: Monday to Friday, 9 PM to 6 AM (Manila Time)
Holidays: U.S. corporate holiday calendar
Responsibilities
- Payroll Processing & Validation: Process and validate weekly, biweekly, semi-monthly, and off-cycle payrolls for multiple Sonesta properties and company codes, ensuring accurate and timely payment of wages, deductions, bonuses, tips, service charges, and adjustments.
- Time & Attendance Management: Review and validate employee timecards, overtime, PTO, holiday pay, and other pay rules using ADP Workforce Manager. Identify and resolve missing punches, unapproved timecards, and payroll exceptions.
- Payroll Taxes, Garnishments & Compliance: Upload and monitor garnishments, child support orders, tax levies, and payroll tax-related activities through ADP SmartCompliance, ensuring compliance with applicable regulations and established procedures.
- Employee & Property Support: Research and resolve payroll inquiries from employees, hotel management, HR, and Finance. Manage assigned AYS service tickets from receipt through resolution while maintaining professional communication and confidentiality.
- Employee Data & Payroll Adjustments: Review of new hires, terminations, transfers, compensation changes, and employee data received through Workday and other integrated systems. Process authorized payroll corrections and adjustments in accordance with established procedures.
- Reporting, Documentation & Process Improvement: Prepare payroll reports, maintain accurate and audit-ready documentation, support quarterly and year-end activities, and contribute to process improvements, SOP development, cross-training, and payroll system enhancements.
- Collaboration, Accountability & Escalation: Work closely with U.S.-based Payroll Leadership, offshore team members, and hotel properties to meet critical payroll deadlines, resolve issues, support operational continuity, and escalate complex or high-risk matters appropriately.
Qualifications
- At least 3 years of hands-on payroll administration experience, including pay-cycle processing, adjustments and reconciliation.
- Practical experience with ADP; familiarity with ADP Workforce Now or ADP eTime is sufficient. Both are not required.
- Knowledge of payroll cycles, employee status changes, time records, wage and tax controls, and accurate payroll reporting.
- Strong Excel, analytical accuracy, confidentiality and clear communication with employees and business partners.
- U.S. multi-state or multi-location payroll processing experience.
Nice to Have
- Union payroll processing and experience handling complex pay exceptions.
- Exposure to ADP SmartCompliance, Workday, hospitality tips/service charges or off-cycle payroll processing.
- Payroll issue escalation, peer training, or process improvement experience.