Note: This is not an active vacancy. UMAI is rapidly scaling, and we are actively building a talent pipeline for our upcoming expansion into the Italian market. If you are passionate about F&B tech and want to be the first in line when we launch in Italy, we encourage you to submit your application today!
About UMAI
UMAI provides cutting-edge software to restaurants, helping them save time and increase revenues by automating manual tasks, minimizing last-minute cancellations, upselling customers more effectively, and providing personalized service and advanced marketing opportunities.
We currently operate across 4 continents with offices in 3 countries. Our leadership team has extensive experience building massive internet companies and has been part of constructing some of the largest e-commerce ventures in the Asia Pacific Region (including the former MD of Foodpanda.sg and founding members of Nova Founders Capital).
UMAI is one of the fastest-growing F&B tech startups in South East Asia & Europe. If you want to change the future of the hospitality industry, we want to hear from you!
Our Culture
This is not a rigid corporate environment. We are looking for people who possess a "hustle" attitude, are results-driven, comfortable with ambiguity, self-starters, and have a great sense of humor. We value ownership, autonomy, and a strong work ethic.
Key Roles We Are Pipelining
As we prepare to enter Italy, we are looking to connect with exceptional talent across three core areas:
1. Business Development Managers (BDM)
- The Role: Take ownership of lead generation and the acquisition of restaurant brands across key Italian cities. You will hit the streets, pick up the phone, and conduct in-person meetings with restaurant owners and management to drive new partnerships.
- Ideal Profile: 2-5 years of sales experience (preferably consultative selling with short sales cycles), comfortable with cold-calling and walk-ins, goal-oriented, and highly entrepreneurial.
2. Customer Success Managers (CSM)
- The Role: Manage ongoing relationships with our restaurant partners once they onboard. You will ensure they maximize the value of UMAI’s software, set realistic partnership expectations, and drive retention and upsell opportunities.
- Ideal Profile: Strong relationship-building skills, highly organized, empathetic yet structured, and passionate about helping hospitality businesses thrive.
3. Support Specialists
- The Role: Act as the frontline defense for our users. You will provide professional, excellent customer service, troubleshoot technical or operational queries, and ensure restaurant operations run smoothly day in and day out.
- Ideal Profile: Exceptional communication skills, patient, tech-savvy, and a quick problem-solver who thrives in a fast-paced environment.
General Requirements & Qualifications
- Language: Native-level fluency in Italian is essential, alongside a good level of English (both written and spoken).
- CV Requirement: Only CVs submitted in English will be considered.
- Industry Interest: A keen interest or experience in the F&B industry, hospitality operations, or the startup ecosystem.
- Mindset: An entrepreneurial way of thinking with the ability to own your workstream and adapt quickly.
What We Offer
- Uncapped Earning Potential: Performance-based commission plans for sales roles that reward top performers with exceptional earning opportunities.
- Fast-Track Progression: Ambitious career growth into senior or leadership positions as we scale the Italian team.
- High-Energy Environment: Be part of an international, collaborative team where success is recognized, celebrated, and rewarded.
- Direct Exposure: Gain hands-on experience in a rapidly growing business with direct exposure to strategic decision-making and company leadership.
- Autonomy: A culture of ownership and continuous learning, where your results directly shape both your career and the company's future.
Ready to Shape the Future of Hospitality in Italy?
If you want to be part of UMAI's next big chapter, drop us your CV in English and let us know which role fits your expertise best. We will reach out as soon as our expansion plans go live!