Sr ServiceNow Technical Consultant
Are you a seasoned ServiceNow expert ready to architect and deliver transformative enterprise solutions? The company is looking for a Sr ServiceNow Technical Consultant to join our growing consulting team and drive high-impact implementations across a diverse client portfolio. This is a remote-friendly opportunity based in {ADDRESS}, offering the chance to work at the forefront of digital service management.
Job Summary
As a Sr ServiceNow Technical Consultant, you will serve as a subject matter expert and technical leader responsible for designing, developing, and delivering enterprise-scale ServiceNow solutions. You will collaborate closely with clients and internal teams to translate complex business requirements into robust, scalable platform configurations across multiple ServiceNow modules.
Key Responsibilities
- Lead end-to-end design and development of ServiceNow solutions spanning ITSM, Customer Service Management (CSM), Human Resources Service Delivery (HRSD), CRM, and Data Foundations modules.
- Architect scalable, best-practice ServiceNow configurations that align with client business objectives and platform governance standards.
- Collaborate with stakeholders, business analysts, and project managers to gather and refine technical requirements and translate them into actionable development tasks.
- Develop and customize ServiceNow components including workflows, business rules, UI policies, client scripts, REST/SOAP integrations, and Flow Designer automations.
- Conduct technical discovery sessions and solution workshops with enterprise clients to identify gaps, risks, and optimization opportunities.
- Perform code reviews, enforce development standards, and mentor junior consultants and developers on ServiceNow best practices.
- Manage and support platform upgrades, patch testing, and instance health activities to ensure stability and performance across client environments.
- Produce and maintain comprehensive technical documentation including solution design documents, integration specifications, and deployment guides.
Required Qualifications
- 5+ years of hands-on ServiceNow development and configuration experience in a consulting or enterprise environment.
- Demonstrated expertise in at least three of the following modules: ITSM, CSM, HRSD, CRM, or Data Foundations.
- Proficiency in ServiceNow scripting languages including JavaScript, GlideScript, and Jelly.
- Proven experience designing and implementing REST and SOAP-based integrations with third-party systems.
- Strong understanding of ITIL processes and how they map to ServiceNow platform capabilities.
- Excellent communication skills in English, with the ability to present technical concepts clearly to both technical and non-technical audiences.
Preferred Qualifications
- Active ServiceNow Certified System Administrator (CSA) certification.
- One or more ServiceNow Certified Implementation Specialist (CIS) certifications in ITSM, CSM, HRSD, or related domains.
- Experience with ServiceNow Performance Analytics, Reporting, and dashboarding.
- Familiarity with Agile and Scrum delivery methodologies in a consulting context.
- Prior experience working in a client-facing consulting role managing multiple concurrent engagements.
- Knowledge of ServiceNow App Engine, IntegrationHub, and low-code/no-code development capabilities.
Technical Skills
- ServiceNow Platform: ITSM, CSM, HRSD, CRM, Data Foundations, Flow Designer, IntegrationHub
- Scripting: JavaScript, GlideScript, AngularJS, HTML, CSS
- Integration: REST APIs, SOAP, MID Server, Import Sets, Transform Maps
- Tools: ServiceNow Studio, Update Sets, ATF (Automated Test Framework)
- Methodologies: ITIL, Agile/Scrum, DevOps fundamentals