- Support all aspects of project administration across multiple active projects.
- Use reports and dashboards to produce, collate, and distribute information required by the delivery and project teams.
- Maintain accurate and up-to-date project records throughout the delivery lifecycle.
- Assist the delivery team with general administrative tasks as required.
- Engage with suppliers and subcontractors in a timely, professional, and proactive manner.
- Follow up outstanding information or documentation as requested by the delivery team.
- Maintain clear and professional communication with external parties via phone and email.
- Maintain records of relevant project information using Jira and associated systems.
- Ensure all client and contractor communications are accurately recorded and auditable.
- Proactively claim and manage assigned tasks within the CRM and task-management systems.
- Support document processing and system updates in line with delivery requirements.
- Understand and follow defined quality standards, procedures, and delivery processes.
- Identify and escalate issues, delays, or risks to the project delivery team in a timely manner.
- Assist with the implementation of agreed remedies and preventative measures.
- Support audit readiness by ensuring documentation and communication trails are complete and accurate.
- Initiate actions and prepare basic reporting to help maintain or improve service delivery levels.
- Work proactively towards delivery team KPIs and performance targets.
- Assist with filling administrative gaps within the delivery function as required.
- Other role specific duties as they arise.
Requirements
- Bachelor’s degree in Business Administration, Construction Management, Engineering, Information Systems, or a related discipline is preferred.
- Previous experience in an administrative or support role, ideally within construction, engineering, technology, or a related industry.
- Strong organisational skills with the ability to manage multiple tasks simultaneously.
- Accurate IT skills and confidence working with structured systems and workflows.
- Working knowledge of Microsoft Office, including Outlook, Word, and Excel.
- Experience using CRM systems and task or ticket-management platforms (e.g. Jira) is desirable.
- Good written and verbal communication skills, with confidence engaging suppliers and subcontractors.
- Ability to process work efficiently while maintaining attention to detail.
- Ability to follow defined processes, quality standards, and escalation pathways.
- Ability to work both independently and collaboratively within a team environment.
- Prior exposure to construction terminology or documentation is advantageous but not essential.
Note: The official job title of this role is Administration Officer.
Benefits
Why Join Twoconnect?
We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:
- Permanent work-from-home setup
- Monday–Friday: 4:00 PM–1:00 AM or 5:00 PM–2:00 AM PHT (adjustments will be made for daylight saving time)
- HMO with 2 free dependents and medical reimbursements (upon completion of 3 months of employment)
- Government-mandated benefits
- Opportunities to work with leading companies in Australia and beyond
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.
We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.
Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.
Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.