Job Duties & Responsibilities
- Initiate the sales process by scheduling consultations with new and existing clients and leads, describing our services and skincare products with expert knowledge and consistency.
- Meet with each new client to provide an overview of our services, create a custom treatment plan aligned with their goals, and ensure they feel comfortable and well educated about our full range of offerings.
- Build rapport and close sales by explaining product and service capabilities, overcoming objections, and preparing financing contracts with lenders such as Cherry and CareCredit.
- Work closely with providers to ensure every client has a treatment plan, driving return visits and future business.
- In partnership with the Spa Manager and location providers, serve as a brand ambassador in the local community and identify new ways to drive traffic into the spa.
- Grow revenue from existing clients by evaluating their current aesthetic treatment plans, recommending complementary services and products, and reviewing provider schedules and client histories to identify upsell opportunities.
- Proactively reach out to current and potential clients to drive bookings and results.
- Maintain an accurate and up-to-date CRM, logging all customer interactions.
- Comply with all company policies and procedures to ensure streamlined processes.
- Maintain collaborative relationships with peers and achieve results with a win-together mentality.
- Serve as a role model and mentor to the client concierge/front desk team to ensure a top-notch client experience in both the front of house and treatment rooms.
- Assist the front desk with operational responsibilities as needed, including new client paperwork, check-in/check-out, inventory counts, and client communication.
- Complete the full sales process for each client, including but not limited to: securing signed membership contracts, processing points redemption in Allē/Aspire systems, properly closing out third-party payors, and following up post-sale to ensure client satisfaction.
Qualifications, Experience and Skills Needed
- Previous sales experience of 2+ year(s)
- Flexible schedule with the ability to work weekends as needed.
- Previous experience working in a med spa or medical office preferred.
- Excellent written and verbal communication skills
- Ability to communicate with proper etiquette.
- Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business.
- Ability to work as part of a team and take initiative.
- Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service.
- Must Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy.
- Must maintain a high level of integrity with a strong ethical foundation.
- Must have sound judgment, problem solving, and decision-making skills.
- Must be able to stand for long periods of time.
- Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
- Must have a working knowledge of Microsoft applications.
- Ability to work in spa locations within the immediate vicinity as needed.
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It’s A Secret Med Spa is an elite medical spa with locations nationwide that empowers people by elevating their natural beauty through high-performance injectables, lasers, and aesthetics. To fulfill our mission of making people feel unstoppable in their everyday lives, we want passionate, positive, and polished individuals to join us. That’s where you come in. Join the exciting culture at It’s A Secret Med Spa Medspa and become a part of our big, fabulous family while taking your skills to the next level. You’re going to love it here!