Position Overview
The Store Manager is responsible for the overall performance and management of the store, including achieving sales and profitability goals, controlling operating costs, overseeing merchandise and inventory management, developing and leading the store team, delivering an exceptional customer experience, and ensuring consistent execution of company policies, procedures, and operational standards. The Store Manager is also responsible for identifying, developing, and preparing future management talent to support the Company's succession planning and long-term growth.
Job Responsibilities
Store Performance Management
- Execute the sales, profit, expense, operational standards, and staffing objectives assigned by the District Manager.
- Develop and implement daily store operating plans, including sales initiatives, promotional execution, labor scheduling, replenishment, merchandising, and corrective action plans.
- Monitor key business metrics, including sales, customer traffic, average transaction value, gross margin, inventory, shrink, operating expenses, and labor productivity. Conduct regular business reviews and implement improvement actions to achieve performance targets.
Sales, Profit & Expense Management
- Accountable for achieving store sales, profitability, shrink control, labor productivity, and expense management goals.
- Drive the execution of key merchandising initiatives, priority product launches, promotional campaigns, and other revenue-generating activities.
- Analyze and promptly escalate issues related to declining sales, profit shortfalls, reduced customer traffic, abnormal transaction trends, or other operational concerns, while recommending corrective actions.
Merchandising & Inventory Management
- Ensure execution of corporate and district merchandising standards, including planograms, shelf layouts, POP signage, promotional displays, and seasonal merchandising.
- Oversee replenishment, purchase ordering, receiving, stockroom organization, product expiration monitoring, near-expiration product management, and shrink documentation.
- Ensure inventory accuracy, maintain organized backroom operations, prevent expired merchandise from being available for sale, and maintain clean, fully stocked, and visually appealing merchandise displays.
Leadership & Talent Development
- Lead the daily management, scheduling, coaching, training, and work assignments of Assistant Store Managers, Team Leads, Sales Associates, and Cashiers.
- Develop Assistant Store Managers, Team Leads, and high-potential employees to build a strong internal talent pipeline and succession bench.
- Monitor employee engagement, team morale, turnover risks, attendance, and employee relations concerns, taking proactive actions to maintain a positive and productive work environment.
Customer Experience & Store Operations
- Ensure consistent execution of customer service standards, including proactive customer engagement, product recommendations, service excellence, and complaint resolution.
- Handle customer complaints, returns, exchanges, negative customer feedback, and other operational issues in a timely and professional manner.
- Conduct daily opening and closing meetings to communicate business objectives, priorities, promotional activities, operational standards, and follow-up actions.
Cash Management, Safety & Operational Compliance
- Oversee cash handling procedures, refunds, void transactions, cash reconciliation, safe management, and bank deposit processes in accordance with Company policies.
- Ensure execution of store closing procedures, equipment maintenance requests, fire and life safety requirements, merchandise protection, and overall store security.
- Ensure operational issues identified through store visits or audits are assigned to accountable individuals, completed within established timelines, supported by documented corrective actions, and verified through follow-up reviews.
Qualifications
- Valid U.S. driver’s license & work authorization
- 3+ year of retail or store management experience
- Strong leadership, execution, and problem-solving skills
- High level of accountability, learning agility, and resilience
- Long-term career interest in retail management
Compensation
- $90,000 per year
- Quarterly store net profit bonus
Benefits
- 401(k) & 401(k) matching - subject to the eligibility requirements
- Paid Sick Leave
- Employee discount
- Health insurance
- Paid Time Off
Job Type: Full-time
Location: 1701 Rockville Pike,A-12 Rockville, MD 20852
About TESO Group
Founded in 2017 in New York, TESO Group is an Asian-inspired lifestyle retail company bringing premium Asian products and culture to the U.S. market. With brands including TESO LIFE, TESO X, and TESO Mini, we offer a curated mix of beauty, snacks, home goods, and trendy collectibles—delivering quality, value, and a unique shopping experience.