We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas®. Job Summary The Patient Scheduler is responsible for securing and communicating pertinent information needed for scheduling patients for surgery, out-patient procedures, and follow up appointments Reports to: Job Specific Responsibilities Daily assignments may include but are not limited to: • Coordinate with patient and medical staff to determine appropriate timing for scheduling a patient’s procedure • Schedule patient appointments on the computer then notify patients • Follow-up with surgeon, anesthesia, and other medical staff partners to ensure all schedules are aligned • Coordinate surgery slips and room run statistics for up-to-date real time scheduling • Ensure patient rooms are clean, stocked and ready for use • Receive and respond to calls, voicemails, and emails from patients and family members within 24 hours • May be required to escort or direct patients to assigned hospital unit and/or transport patients by wheelchair to patient room. • Assist with office and other administrative tasks in the assigned department, when needed • All other related assigned duties **UMC Cancer Center Patient Schedulers are required to work multiple clinics when needed. Education and Experience • High School Diploma or GED Required Licensures/Certifications/Registrations N/A Skills and Abilities • Demonstrated communication skills, both verbally and in writing. Must be able to speak, read, and write English • Capable of demonstrating empathy and able to make rational independent judgement calls • Basic knowledge of medical terminology • Ability to maintain compliance and confidentiality Interaction with Other Departments and Other Relationships interactions with all departments and employees within UMC. Close interactions with physicians and clinic staff dealing with scheduling and certification of patients’ procedures Physical Capabilities Work can be sedentary, but may frequently require standing, walking, stooping, pulling, and pushing. Near visual acuity, ability to hear and to speak is required. Should be able to lift up to 25 pounds Environmental/Working Conditions Work area is well lighted, and subject to varying indoor temperature changes. The work is performed in a high-risk area for blood borne pathogens. Direct Reports NA UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. *Request for accommodations in the hire process should be directed to UMC Human Resources.* Benefits: Resilience program Emotional Physical Spiritual Financial Career Community On-Site Professional Counselors (EAP) Discounted Pharmacy Cost Cash Retention Bonus (only one in our region) Retirement Benefits w/Employer Match PTO & Extended Illness Medical, Dental, & Vision Insurance And more at: https://apps.umchealthsystem.com/documents/wellness.pdf UMC Vision, Mission and Standards: Vision: To Serve Our Patients in the Best Teaching Hospital in the Country Mission Statement: Service is our passion. We serve by providing safe, high quality care to all, achieving excellent financial performance, and training tomorrow’s healthcare professionals. Standards of Excellence: Attitude, Communication, Responsiveness, Compassion, Teamwork, Ownership, Safety and Respect About UMC Magnet Designated 501 licensed beds 62 Site locations Regions only Level I Trauma Center Regions only BICU DNV accredited Primary teaching hospital for the Texas Tech University Health Sciences Center (TTUHSC) Ranked as one of the Best Places to Work in Texas by Texas Monthly UMC Physicians Culture, Vision, Mission, and Standards: Culture: Service is Our Passion Vision: The best place to work and the best place to receive healthcare. Mission Statement: To improve the quality of life for our community by providing the best patient experience for every patient. Standards: Teamwork, Respect, Accountability, Compassion, Kindness About UMCP 35 Practice Locations – private practices and urgent care centers Over 125 physicians and advanced practice providers Ranked as “One of the Best Places to Work in Texas” by Texas Monthly Employee Engagement Score of 96% measured by Press Ganey Associates

Patient Scheduler.

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