As a "Senior Customer Success Manager" you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.
You want:
- Strategic influence and development of the existing business of the assigned T Cloud Public. customers in order to increase the value added for the customer and the sales for the T Cloud Public
- Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
- Active participation in the respective vertical squad of the T Cloud Public.
- Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
- Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
- Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
- Ensuring customer satisfaction.
- Participation in the planning and forecasting processes.
- Transferring customer requirements to the T Cloud Public impediment and demand process.
- Supporting the further development of cloud handling support.
- Completed degree in computer science, engineering or comparable training or further education.
- Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development.
- Top knowledge and experience in the field of AI
- Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise
- Strong knowledge of market-relevant cloud ecosystems and experience with partners
- Strong knowledge in the field of cloud (IaaS, PaaS, SaaS).
- Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace
- Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.
- High resilience, adaptability to dynamically changing processes/startup mentality.
- Very good technical understanding of standardized service provision through platforms.
- Detailed knowledge of the processes and structures in your own company.
- Experience in international cooperation with Local Business Units and NatCos.
- High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.
- Willingness to travel nationally and internationally.
Certifications required for the position:
- OTC Practitioner certification or comparable AMIGO Hyperscaler certification
- Agile methods such as Scrum, Kanban, DevOps or comparable certifications
Certifications recommended for the position:
- DevOps Foundation
- OTC Architect
- Fluent written and spoken German and English.
What do we offer you?
Work environment & flexibility
- International, dynamic and collaborative environment.
- T-Social: social initiatives (sports, community, health, ...).
- Hybrid work model (remote/on-site).
- Flexible working hours.
Growth & development
- Customized training: access to Coursera to learn whatever you want, whenever you want.
- Weekly language classes (English & German).
- International Mentoring Sessions & Experience Days.
Compensation & benefits
- Flexible compensation plan (health insurance, meal vouchers, childcare, transport).
- Telemedicine.
- Life and accident insurance.
- Social fund.
Wellbeing & time off
- 26+ working days of vacation per year.
- Free access to specialist services (medical, legal, wellness).
- 100% salary coverage during medical leave.
And many more advantages of being part of T-Systems!
If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team!
T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.