Opportunity at a Glance
The role is responsible for promoting student success through accurate and responsive advisement in student finance and service-related areas, providing support and advocacy as needed for students throughout the student lifecycle. This position is responsible and accountable for the advisement of students within their group and serving as a primary point of contact for the student(s) at the campus. Function as a role model for our Covista values and fosters a culture of CARE consistent with our mission, vision, and purpose.
Responsibilities
- Supports the new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs as well as outlining all possible options to fund their education
- Creates and confirms an accurate financial plan by establishing timeframes to complete any application process in order to be financially prepared to start and stay in school. Continuously reviews student account to advise students on their financial eligibility
- Using a high level of discretion and independent judgment, continuously evaluates the financial plans throughout the student lifecycle and makes appropriate adjustments to ensure successful student outcomes
- Utilizes appropriate systems and student data to confirm and track accurate enrollment, persistence and graduation information for assigned students. Documents all interactions in the appropriate institutional systems
- Analyzes student data to identify triggers indicating a need for proactive outreach to obtain a better understanding of challenges and successes. Coaches students to explore alternatives to overcome barriers to persistence or graduation. Makes appropriate resource referrals when necessary
- Collaborates with other departments and functional areas to deliver an optimal student experience from inquiry through to graduation
- Maintains a thorough understanding of all Title IV programs, policies and procedures including institutional policies and federal and state regulations. Complies with applicable federal and state laws.
- Identifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organization. Promote student self-service tools during advising sessions and new student orientation
- Engages students through a variety communication channels. This may include video advising, inbound student calls and proactive outreach to students in order to deliver first contact resolution.
- Performs presentations to students on financial literacy and other aspects of financial aid virtually and/or on campus.
- Participates in activities associated with the student check-in process for each semester.
- Performs other duties as assigned
- Complies with all policies and standards
- Bachelor's Degree Required
- 1+ year Outstanding customer service skills with + years of customer service or related experience Required
- 1+ year in Higher Education Preferred
- Experience with Student Financial Aid software application Preferred
- Ability to work a variety of office hours including evenings, weekends, and travel as needed
- High level of interpersonal, communication and problem solving skills
- Ability to work independently as well as function as part of a team
- Must be a self-starter with the ability to prioritize effectively
- PC skills in Microsoft Office, Internet applications and database software.
- Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation