Key Responsibilities
1. Training Delivery
- Conduct new product launch trainings (Fragrance, Makeup, Skincare) to ensure all Beauty Consultants are confident and aligned with brand messaging and service standards.
- Deliver onboarding training for new joiners and refresher sessions for existing members to maintain knowledge consistency and elevate client experience.
- Design and deliver engaging, interactive training experiences that reflect Guerlain’s luxury standards and cater to diverse learning styles.
2. In-Store Coaching
- Provide on-the-job coaching to Beauty Consultants, focusing on product storytelling, selling ceremony, and client experience.
- Observe in-store performance, identify improvement areas, and provide constructive feedback and guidance.
- Partner with Retail Manager to support business objectives through people development.
3. Training Planning & Coordination
- Support the Education Manager in developing the annual training roadmap and execution plan for Malaysia.
- Track and analyze training participation, learning progress, and performance outcomes to ensure training impact and quality.
- Collaborate cross-functionally with Retail, Marketing, and the Singapore Education team to ensure seamless alignment and execution.
4. Brand & Team Development
- Act as a brand ambassador who embodies Guerlain’s values of Luxury, Heritage, and Art of Craftsmanship.
- Stay updated on brand launches, retail trends, and competitor activities.
- Contribute creative ideas to enrich learning experiences and inspire the team’s engagement and excellence.
5. Workshop & Masterclass Expertise
- Conduct client-facing workshops, masterclasses, and brand events, including OOH and in-store activations, in partnership with Retail and Marketing teams.
- Deliver inspiring, luxurious, and educational experiences that deepen client engagement and reinforce Guerlain’s brand prestige.
Requirements
Education & Experience
- Diploma or higher qualification, additional certification in facilitation, training, or adult learning is a plus.
- Minimum 5 years’ experience in training, education, or retail operations within the luxury beauty, cosmetics, or skincare industry.
- Strong knowledge and hands-on experience in Fragrance, Makeup, and Skincare.
- Proven experience in group facilitation and in-store coaching.
- Willingness to travel frequently across Malaysia for training and field coaching.
Skills & Competencies
- Excellent presentation and communication skills, able to inspire and influence diverse learners.
- Proficient in Microsoft PowerPoint, Word, and Excel.
- Strong interpersonal skills, team spirit, and passion for people development.
- Highly organized with attention to detail and a proactive mindset.
- Fluent in both English and Mandarin is an advantage.
- Passion for luxury beauty and continuous learning.