HVAC Service Manager Location: Winchester, VA Riddleberger Brothers, Inc. is seeking an experienced HVAC Service Manager to lead our commercial service operations in Winchester, Virginia. This position oversees dispatchers, parts personnel, and service technicians while ensuring the department can respond to customer needs 24/7. The ideal candidate is an organized, customer-focused leader with strong HVAC experience and the ability to manage employees, scheduling, inventory, training, and daily service operations. What You’ll Do Lead and supervise service technicians, dispatchers, and parts personnel. Maintain appropriate staffing and scheduling for 24/7 service response. Plan workloads and assign work efficiently. Participate in hiring, performance evaluations, and employee development. Develop technical training programs for service technicians. Evaluate technician skills and identify individual training needs. Review service agreements to ensure inspections and requirements are completed. Review service timesheets, shop time, callbacks, and follow-up items. Prepare customer proposals and time-and-material quotes. Order parts, materials, tools, and equipment. Maintain truck stock, parts inventory, and refrigerant records. Coordinate service schedules with other internal teams. Provide backup dispatching support when needed. Maintain regular customer contact to support satisfaction and retention. Assist with service agreement sales and other service department sales efforts. Ensure warranty parts are properly documented and returned. Maintain and enforce safe work procedures. Develop annual truck and tool purchasing plans. What We’re Looking For Minimum of five years of commercial HVAC service experience, including experience with commercial equipment, service operations, and technician supervision. Technical or business degree preferred. Engineering knowledge gained through a combination of education and experience. Previous experience supervising service technicians or service operations preferred. Strong decision-making, communication, organizational, and interpersonal skills. Strong computer skills; Microsoft Office experience preferred. Ability to work effectively with employees, customers, suppliers, and other departments. Valid driver’s license and ability to meet company driver qualification requirements. Dependable with regular and punctual attendance. We Offer You Competitive pay: $49.04.50-$64.91 per hour, or $102,000-$135,000 annually Comprehensive benefits package. Apprenticeship opportunities with a pathway to licensure. Growth and development opportunities. Scholarship program for employees’ children. Discounts at major automotive, computer, and cell phone companies. Employee referral incentives. Company mobile phone and/or tablet when necessary for the position. Company vehicle when necessary for the position. Company uniforms when necessary for the position. And much more! Our Benefits Package Includes Medical, dental, vision, and life insurance. Short-term and long-term disability insurance. Accidental death and dismemberment insurance. Health care and dependent day care flexible spending accounts. Health Savings Account. Employee Assistance Program. 401(k) plan with Roth option. Pet insurance. Annual bonus. Generous vacation, holiday, and sick time. And much more! Physical Requirements Ability to visit job and project sites to review work progress and scope. Ability to climb stairs and ladders when necessary to access job-site areas. Founded in 1940 by two members of the Riddleberger family, Riddleberger Brothers Inc started as a small plumbing company located in Harrisonburg, Virginia. Through the years the company has seen many changes in business and industry. Technology has continually advanced in mechanical contracting, and with these advances Riddleberger Brothers has adapted and evolved to stay current. One thing that has remained constant at Riddleberger Brothers has been a commitment to providing quality work and excellent craftsmanship. Our company leaders throughout our history have always instilled this dedication to quality, and our employees make that happen. Our eighty plus years in business is in large part due to the many dedicated employees who have worked here over the years. Many of the “old timers” laid the foundation for quality work and excellent craftsmanship and passed it along to others. This foundation is what makes Riddleberger Brothers the premier full-service plumbing, mechanical, service, controls, and design-build company it is today.

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