Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. Through our membership model, we deliver exceptional care, 24/7 telemedicine, transparent pricing, and modern hospitality in thoughtfully designed, stress-free spaces.
Founded in 2019 with our flagship location in Manhattan’s West Village, Small Door has quickly expanded across the East Coast. In July 2026, Small Door and Bond Vet merged to build a more connected, accessible, and compassionate veterinary care experience across routine, primary, and urgent care. The combined organization will span more than 55 clinics across major Northeast, Mid-Atlantic, and Midwest markets, serving over half a million pets.
This role will play an important part in shaping the next chapter of our combined organization and advancing our shared mission to transform veterinary care.
The Regional Operations Director (RDO) is a key field leader responsible for driving performance, consistency, and talent development across multiple Small Door practices. This role combines hands-on coaching with strategic operational oversight to ensure every hospital runs smoothly, delivers a best-in-class member experience, and develops strong local leadership.
In this role, you’ll mentor Practice Managers, optimize daily operations, and ensure each practice is meeting financial, service, and clinical partnership standards. You’ll serve as a critical connector between HQ and the field, translating insights into scalable, on-brand execution.
This role is expected to be based out of our Boston practice locations with travel to Chicago, IL. Travel will be required and expected – travel accommodations provided by Small Door.
What you’ll do
Lead & Develop Practice Managers
Recruit, onboard, coach, and develop PMs into strong, independent operators
Build a real talent pipeline and succession plan for all hospitals
Provide regular feedback, clear expectations, and accountability
Model leadership, communication, and presence across the market
Drive Operational Excellence
Ensure every practice runs consistently and on brand
Hold PMs accountable to labor, inventory, and experience standards
Review metrics weekly; identify gaps and drive action
Solve operational issues quickly and proactively
Ensure strong doctor–PM partnerships in every practice
Own Multi-Site Business Performance
Support PMs in managing staffing models and labor to demand
Coach PMs through budget awareness, scheduling strategies, and inventory turns
Partner with medical leaders on clinical quality to help them succeed
Monitor P&L drivers and help PMs make data-backed decisions
Support New Practice Openings
Assist with hiring, onboarding, and training
Ensure operational readiness for launch
Stabilize new markets and support early leadership
Partner Cross-Functionally
Work closely with HQ (People, Clinical, Inventory, Marketing, Finance) on launches, rollouts, and process improvements
Represent field challenges clearly and help create practical solutions
Ensure communication flows cleanly between HQ and practices
Who You Are
3+ years of multi-unit operations experience (hospitality, retail, wellness, assisted living, boutique service, or veterinary preferred)
Strong track record leading managers, not just frontline staff
Experience running metrics: labor, scheduling, inventory, service/quality KPIs
Ability to drive performance while maintaining a great team and customer experience
Comfortable in a fast-moving, growing, mission-driven environment
Excellent at communication, judgment, and follow-through
Loves being in practices and working with people — not a desk-only operator
What you’ll get
Competitive salary
Health, dental + vision insurance
401K contributions
Upward mobility and growth opportunities
Flexible paid-time off, parental leave, and company wide holidays
Health & Wellness Monthly Stipend
Discounted veterinary care for your loved ones
Growth opportunities
An opportunity to make a real impact on the people around you
A collaborative group of people who live our core values and have your back
Small Door is proudly committed to creating a diverse, inclusive and equitable workplace. We encourage qualified applicants of every background, ability, and life experience to apply to appropriate employment opportunities.