The Service Desk Senior Technical Analyst provides technical leadership to the service desk team. Working closely with the Service Desk Supervisor this role provides support to the Service Desk team, ensuring excellent technical support and governance. This role is responsible for incident escalations and root cause resolutions, as well as administering Service Desk technology such as managing laptop, desktops & virtual environments, and Active Directory oversight. The ideal candidate will possess excellent technical knowledge, strong analytical skills, and a desire to drive for continuous improvements.
- The Senior Technical Analyst (HIS) provides technical leadership to the HIS Readiness team and the ICT Infrastructure teams. Working closely with the ICT Management, Senior Project Manager HIS Readiness, and Director, the role supports infrastructure, end-user device, and technical planning activities, helping identify gaps, develop cost estimates and Total Cost of Ownership (TCO) inputs, and coordinate readiness efforts across the organization.
- The ideal candidate will possess excellent technical knowledge, strong analytical skills, and a desire to drive for continuous improvements.
- Lead the assessment of current-state ICT infrastructure, including end-user devices, networking, wireless coverage, telecommunications, server infrastructure, identity management, printing, and related technologies to determine readiness for a future HIS.
- Develop and maintain inventories of end-user devices and technology assets across all hospital sites, identifying gaps, replacement requirements, standardization opportunities, and future-state needs.
- Collaborate with clinical, operational, and ICT stakeholders to define future-state device, workstation, mobility, and infrastructure requirements required to support a shared HIS environment.
- Support Total Cost of Ownership (TCO) development by performing infrastructure and end-user device costing analyses, validating assumptions, developing estimates, and maintaining cost models and procurement forecasts.
- Coordinate with vendors, partner organizations, and consultants to gather technical requirements, validate infrastructure assumptions, and support due diligence activities related to the shared HIS initiative.
- Stay up-to-date with industry trends, technologies, and best practices to drive continuous improvement.
- Information Technology Degree or Diploma required
- Minimum of 3 years of progressive experience in the Information Systems field including service desk and end user environment applications, networking , operations and telecommunications
- Experience managing and administering of inTune + Autopilot, SCCM, VMware + VDI Images and Imprivata an asset
- Experience in Microsoft 365 administration including group policy management and user management as asset
- Knowledge of the Epic HIS as asset
- Minimum of 3 years computer hardware and peripheral equipment trouble shooting and support skills required
- Knowledge of networks (LAN/wireless) and telephony preferred
- Healthcare IT experience preferred
- Experience leading technical projects, partnering with stakeholders required
- Excellent verbal and written communication skills
- Proven business analysis and problem solving skills
- Proven superior customer service skills
- Proven technical writing/documentation skills required
- Must be able to work flexible hours as needed
- Must be able to meet the physical demands of the position
- Satisfactory employment and attendance record required
Status: Temporary Full-time (Approx. 18 months)
Hours: Monday to Friday; Various rotating 7.5 hour shifts; 0830-1630 (Hours are subject to change based on operational needs)
Salary: $37.835 to $43.570 per hour
Date Posted: October 20, 2026
Internal Applicants Due By: October 27, 2026
REF4275I
Halton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture. If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. Please attach your current resume directly to this posting.
Please note that while this job is posted on Halton Healthcare's career page, it may also appear on third-party job boards. These external platforms may use automated tools, including artificial intelligence, for candidate screening and matching. We do not control or influence these processes. To ensure your application is reviewed by our team, we recommend applying directly through our Halton Healthcare careers site.
We thank all those who apply but only those individuals selected for further consideration will be contacted.
Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.
The Ontario Public Hospitals Act mandates that hospitals establish health surveillance programs for all individuals working within the hospital. This regulation requires proof of immunity for certain diseases and as a result, Halton Healthcare requires all new hires to receive pre-employment medical clearance by our Health, Safety & Wellness team, prior to their start date, as a condition of employment. This includes demonstrating compliance with Halton Healthcare’s Immunization Policies.
All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.