The Customer Liaison is responsible for assisting customers and providing an exceptional brand experience. This position serves customers while striving to complete appointment scheduling in an efficient and detailed manner through phone, email, or showroom visit.
What We Offer:
- Health insurance – Medical, Dental, and Vision
- Sick days and paid holidays
- Grow your career with us – many promotional opportunities are available
Duties and Responsibilities:
- Completes appointment scheduling in an efficient and detailed manner for our Design Consultants, using the Customer Relationship Manager (CRM).
- Answers incoming phone calls & emails to vendors and clients.
- Directs client issues, concerns, and/or complaints to management team while working in conjunction with designers and the management team to bring them to a resolution, as needed.
- When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
- Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
- May provide customer communication support as it relates to installations, confirmations, and return visits.
- Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.
- Match receivables with vendor's invoices to be paid
- Reconcile credit card statements
- Precessing creditcard payments
- Filing
- 1-2 years of experience of administrative and/or customer service experience.
- Associates Degree related to business administration / accounting from an accredited college or university preferred
- Ability to communicate politely, clearly and professionally with clients
- Ability to work quickly and accurately data entry
- Calendar management / regional scheduling experience preferred
- Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
- Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)
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We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.
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