We are seeking an experienced L2 Application Support Engineer to support the availability, performance, and operational resilience of our global digital commerce and direct-to-consumer technology landscape. The role is part of a centralized, global technology operating model that brings together Product, Engineering, Quality Engineering, Monitoring and Operations, and Application Support. Based in our Global Capability Center in Bangalore, the engineer will provide L2 support for eCommerce, retail, customer service, repair/service, B2B, order management, and related integration solutions. The L2 Application Support Engineer is accountable for technical diagnosis, service restoration, configuration-related resolution, recurring-problem elimination, and effective escalation to L3 Product and Engineering teams. The role bridges the gap between L1 Monitoring/Operations and L3 Engineering and maintains end-to-end accountability for production services. The engineer will also partner with Product Engineering and QE to improve application supportability by identifying opportunities to simplify operational support, improve diagnostics, reduce manual intervention, and increase automation. This is primarily an application support and reliability engineering role. The engineer may develop scripts, automation, configuration changes, queries, and limited code corrections within approved L2 boundaries. Secondary responsibilities may include small technical enhancements that improve reliability and reduce operational effort. Key Responsibilities Incident Diagnosis and Service Restoration • Own L2 investigation and resolution of application incidents escalated by the L1 Monitoring and Operations team. • Support global eCommerce, retail, order management, customer service, repair/service, B2B, and other relevant applications. • Analyze application, integration, API, database, infrastructure, and security logs to determine incident causes. • Restore service using approved operational procedures, configuration changes, data corrections, job restarts, interface reprocessing, or other authorized recovery actions. • Coordinate technical troubleshooting across application, integration, platform, database, SAP, security, vendor, and other L3 Engineering teams. • Maintain clear incident records documenting symptoms, business impact, diagnosis, actions taken, resolution, and required follow-up. • Participate in major-incident response and provide timely, fact-based technical updates to incident leadership. • Escalate code defects, architectural issues, security events, and changes requiring engineering capacity to the appropriate L3 team with complete diagnostic evidence. • Participate in on-call or shift coverage necessary to support global operations and agreed service levels. Application and Integration Operations • Own day-to-day operational health of assigned applications. • Support application services, APIs, scheduled jobs, event flows, integrations, and data exchanges. • Create, configure, schedule, and maintain authorized application batch jobs and operational workflows. • Diagnose REST API, GraphQL, middleware, EDI, SAP integration, and third-party interface failures. • Perform controlled message reprocessing, transaction recovery, job reruns, and data reconciliation according to approved procedures. • Write and optimize SQL queries used for troubleshooting, operational reporting, reconciliation, and approved data corrections. • Support application configuration, operational parameters, access-related troubleshooting, certificates, endpoints, and environment-specific settings within assigned responsibilities. • Validate service health following incidents, deployments, configuration changes, and infrastructure maintenance. • Work with L1 Monitoring and Operations to improve alerts, dashboards, runbooks, event correlation, and escalation criteria. Problem Management and Continuous Improvement • Investigate recurring incidents and identify underlying technical, process, monitoring, or knowledge gaps. • Lead or contribute to root-cause analysis in collaboration with L1, L3 Engineering, Quality Engineering, Platform, SAP, Security, and vendor teams. • Produce clear root-cause analysis reports containing the causal chain, contributing factors, corrective actions, owners, and target dates. • Maintain known-error records, troubleshooting guides, recovery procedures, and operational knowledge articles. • Identify and automate repetitive support activities using scripts, workflows, APIs, and approved automation platforms. • Recommend permanent fixes and reliability improvements for prioritization by the relevant product and engineering teams. Track corrective actions through completion and validate that implemented changes have reduced recurrence. • Use incident and problem data to identify trends and opportunities to improve service reliability, performance, and support efficiency. • Ensure production support documentation remains current. Change, Release, and Operational Readiness • Implement approved configuration changes, scripts, job changes, operational fixes, and minor technical improvements within defined L2 authority. • Follow established change-management, segregation-of-duties, security, testing, approval, and deployment controls. • Participate in release-readiness reviews for applications entering production or undergoing material change. • Confirm that monitoring, alerting, logging, support documentation, dependency information, recovery procedures, and escalation paths are available before production release. • Provide production validation and early-life support following deployments. • Partner with L3 Engineering and Quality Engineering to reproduce defects and supply the evidence needed for efficient remediation. • Confirm that new or modified services can be supported effectively by L1 and L2 teams before operational acceptance. Collaboration and Service Accountability • Operate as the primary technical bridge between L1 Monitoring/Operations and L3 Product and Engineering teams. • Collaborate with centralized Product, Engineering, Quality Engineering, Integration, Platform, SAP, Security, and Monitoring teams. • Work effectively Coordinate troubleshooting activities with external technology providers and implementation partners while retaining internal ownership of incident progress and service outcomes. • Coordinate with Regional Product Advisors when regional validation or operational context is required, while following the globally governed support and product model. • Communicate clearly with technical and nontechnical stakeholders during incidents and operational reviews. • Contribute to a culture of shared accountability, continuous learning, automation, security, and measurable service improvement. Required Skills and Experience • 4 or more years of professional experience in L2 application support, application operations, production engineering, or site reliability support for business-critical applications. • Demonstrated experience supporting eCommerce, retail, order management, customer service, B2B, or other high-availability transactional platforms. Strong diagnostic skills across distributed applications, APIs, databases, integrations, and cloud- hosted services. • Experience analyzing application, API, web server, integration, container, and database logs. • Working knowledge of RESTful APIs, JSON, GraphQL, HTTP, authentication, certificates, and common integration patterns. • Strong SQL skills with at least one relational database such as Oracle, PostgreSQL, MySQL, or Microsoft SQL Server. • Ability to read application logs, understand application architecture, and troubleshoot Java/Spring-based applications. • Ability to read and troubleshoot JavaScript or TypeScript applications; familiarity with React, Next.js, or Angular is beneficial. • Experience with scheduled jobs, batch processing, interface monitoring, message reprocessing, and data reconciliation. • Ability to create operational scripts or automation using languages such as Python, PowerShell, Bash, JavaScript, or Java. • Familiarity with Git, CI/CD pipelines, release controls, and code-review practices. • Understanding of secure production-support practices, least-privilege access, segregation of duties, auditability, and OWASP principles. • Strong written and verbal communication skills, including the ability to prepare technical incident updates and root-cause analysis reports. • Demonstrated ability to work across global teams, third-party providers, and multiple technical disciplines. Preferred Qualifications • Experience supporting headless commerce, composable commerce, order-management, or omnichannel retail platforms. • Experience with Shopify or comparable enterprise commerce platforms. • Experience working in a global 24×7 support model or a follow-the-sun operating environment. Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws. Movado Group was originally created in 1961 as the North American Watch Company. Its founder, Gedalio Grinberg, was a refugee from Cuba who quickly became a legend in the watch industry. Pioneering the luxury watch business, Grinberg gained acclaim through his many widespread accomplishments, including his contribution to building the Piaget brand, the rescue and revitalization of the Movado brand and his efforts to rally Swiss forces during the quartz crisis of the 1970s. Gedalio Grinberg laid the foundation for what has become, under the successful leadership of his son, Efraim Grinberg, a $500+ million watch company. Today, Movado Group is a major player in the watch industry worldwide, offering exciting career opportunities and a strong portfolio of ten widely respected brands: Movado, EBEL, Concord, MVMT, Olivia Burton, Coach Watches, HUGO BOSS Watches, Lacoste Watches, Tommy Hilfiger Watches and Calvin Klein Watches. As our brands expand globally, our employees continue to enjoy the rich experience of a small company environment, with hands-on involvement and exposure to many different aspects of the business. From Product Development to Supply Chain operations, our employees can learn the inner workings of the industry, while growing within the organization. We currently own and operate over 50 Movado Company Stores that offer exceptional value on products from all our fine watch brands. With strategic locations nationwide, this retail division supports our brand image and increases sales for our company. A successful global corporation, Movado Group employs over 1,100 people worldwide. Our corporate headquarters are in Paramus, New Jersey. We have manufacturing facilities in Switzerland and the Far East, and regional offices in France, Germany, the United Kingdom, China including Hong Kong. We enjoy a strong international presence as a leader in the watch industry. From fashion to luxury, our distinctive and diverse brands offer a wide range of growth opportunities. Join the Movado Group team and work for the best brands in the market, while becoming a part of a world-class organization.

Full Stack Software Engineer – Digital Commerce Application Support.

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