Mission As SSC Team Lead you will be responsible for leading the SSC operations of the Order to Cash department. You guide and support the team in all AR activities, ensuring accuracy, efficiency, and timely delivery. You coach team members, manage performance, and help create a positive and collaborative working environment. You act as a key point of contact for complex issues, support system and process improvements, and ensure compliance with policies and controls. You also work closely with the Centre of Excellence in Belgium to align processes and drive continuous improvement across the region. Azelis is a leading global distributor of specialty chemicals and innovative ingredients, representing first-class manufacturers across various industries. Our activities are built on decades of experience. Founded in 2001, the company has grown rapidly both organically and through acquisitions and is now present in 63 countries, with 100+ legal entities. We employ more than 4,200 people globally with offices across Europe, Middle East and Africa, the United States, Canada, Latin Americas, as well as Asia Pacific. Our business is industry-focused and organized around Market Segments. Life Sciences includes a.o.: Personal Care, Home Care & Industrial Cleaning, Pharmaceuticals & Healthcare, Food & Nutrition, Animal Nutrition, and Agricultural & Environmental Solutions. Industrial Chemicals covers a.o.: CASE, Rubber & Plastic Additives, Lubricants & Metal Working Fluids Main Accountabilities Team leadership and development Recruit, onboard, and train qualified team members to build a high‑performing and capable team. Set clear performance expectations and provide ongoing coaching, feedback, and development support. Foster a positive, collaborative work environment that encourages teamwork, professional growth, and the sharing of best practices. Develop deep expertise in D365 to provide advanced system support to the team and act as the final escalation point for complex queries. Process optimization Evaluate and challenge the group’s standardized processes to ensure consistency, quality, and operational effectiveness. Identify automation opportunities that streamline workflows and improve process efficiency. Identify and drive initiatives focused on process optimization, cost reduction, and enhanced service quality. Lead and support continuous improvement efforts, fostering a culture of innovation, efficiency, and best‑practice adoption. Participate in a wide range of transformation initiatives, including RPA development, system implementations, PowerApps/Power Automate solutions, PowerBI dashboard design, M&A integrations, and ERP migration projects. Compliance and risk management Ensure full compliance with relevant accounting principles, internal policies, and regulatory requirements across all OTC process activities. Collaborate with internal and external audit teams, as well as broader finance stakeholders, to resolve compliance, control, or risk‑related issues. Develop, implement, and maintain strong internal controls to safeguard financial data, enhance process integrity, and mitigate operational risks. Accounts receivable Monitoring the team’s KPI’s Ensure all activities are done within the Service Level Agreement SSC made with all participating countries Become a key expert on the AR processes and systems like SKG, D365, banking platform Execute and supervise the daily operations Responsible for performing factoring reconciliations. Perform organizational duties such as holiday and sickness cover Additional responsibilities include being the administrator of bank portals and integration of new entities Qualification & Skills Bachelor's or Master’s Degree in appropriate field of study or equivalent work experience Experience with Order to Cash / Accounts Receivable processes and priorities Min 3 year experience in a leadership role Confidentiality Analytical skills, accuracy and attention to detail Ownership and hands-on mentality Adaptability and self-motivation Aptitude for numbers and quantitative skills Fluent English Knowledge of ERP packages and MS Office (Excel is a must) Knowledge of Microsoft Dynamics and data entry is considered a plus Experience within a multi-cultural environment is a plus Strategic planning and vision alignment Conflict management Emotional intelligence What we offer: Permanent employment Work in a dynamic and international work environment Hybrid work model Opportunities for continuous learning and advancement Extensive Benefits package Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry, present in 63 countries across the globe with over 3,800 employees. Our knowledgeable teams of industry, market and technical experts are each dedicated to a specific market within Life Sciences and Industrial Chemicals. We offer a lateral value chain of complementary products to more than 59,000 customers, supported by +2,700 principal relationships, creating a turnover of €4.1 billion (2022). Azelis Group NV is listed on Euronext Brussels under ticker AZE. Across our extensive network of more than 60 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers’ product development process. We combine a global market reach with a local footprint to offer a reliable, integrated, and unique digital service to local customers and attractive -business opportunities to principals. Top industry-rated by Sustainalytics, Azelis is a leader in sustainability. We believe in building and nurturing solid, honest and transparent relationships with our people and partners. Impact through ideas. Innovation through formulation. Azelis Americas is an equal opportunity workplace. Individuals seeking employment are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. You can view the EEOC Know Your Rights poster here. Azelis Americas’ U.S. entities participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Azelis is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Azelis Americas is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at [email protected].

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