On behalf of Volkswagen Financial Services AG, we manage a range of customer loyalty and bonus programs and are looking for a dedicated Customer Service Representative (m/f/d) to support our customers via phone and email. Are you customer-focused, well-organized, and confident using MS Office? Do you enjoy driving new topics forward and interacting with people every day? Then we'd love to hear from you! Your challenge: Serve as the primary point of contact for customers via phone and email, answering questions about contracts, bonus points, and orders. Deliver fast, effective, and customer-focused solutions that have a direct impact on customer satisfaction. Contribute your own ideas and experience to simplify processes and continuously improve efficiency, effectiveness, and service quality. What you’ll need: Ideally, you have completed a commercial apprenticeship or hold a comparable qualification and have previous experience in customer service or handling customer inquiries. You are known for your calm, empathetic communication style and your professional approach to customer interactions. You remain composed under pressure and impress with your positive attitude and solution-oriented mindset. You work in a structured, organized, and independent manner and communicate confidently. Professional working proficiency in German, both written and spoken, is required. You have strong MS Office skills and enjoy working with and maintaining customer and transaction data. More information: Work-Life Balance Flexible working time models with full-time or part-time options (20–40 hours per week). No late-night or overnight shifts. No Sunday work. 27 vacation days to start, with the opportunity to increase to up to 30 days. Onboarding & Development A structured and comprehensive onboarding program. Extensive training opportunities. Internal learning, development, and career growth opportunities. Benefits: Feel-good atmosphere: Free fruit and drinks (coffee and tea), company events (summer parties, team events, etc.) Benefits: Discount on tickets purchased from our webshop, clearing shifts (assist with entry and then enjoy the concert or festival), and many corporate benefits at discounted rates at various shops. Mobility and accessibility: Public transport subsidy, partnership with Bike Leasing for discounted bicycle purchases, and a central location with excellent accessibility. Company culture: Open and agile company culture, flat hierarchies, informal atmosphere, and regular feedback sessions. Headquartered in the heart of Bremen, the KPS Group supports the live entertainment industry with services spanning ticketing, payment processing, and event management. We work behind the scenes to ensure the smooth execution of concerts, tours, and major events. Our team combines practical expertise with a strong team-oriented mindset within a dynamic and fast-paced environment. The KPS Group comprises specialized subsidiaries that handle various functions within the live entertainment value chain: KPS Concertbüro organizes concerts and shows in Hamburg and Bremen. As a customer interaction service provider, KPS Interactive Media is responsible for contact center operations, customer care, and fulfillment. KPS Payment offers scalable solutions for cashless payment transactions. KPS Programme serves as the Group's administrative headquarters.

Customer Service Representative (m/f/d).

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