A Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day. Introduction: A Career at HARMAN Lifestyle We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound. Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson, Revel, Denon, and Bowers & Wilkins Unite your passion for audio innovation with high-tech product development Create pitch-perfect, cutting-edge technology that elevates the listening experience. What You’ll Be Part Of This position plays a critical role in elevating the customer experience, improving service center performance, and driving operational efficiency. By strengthening customer service processes and identifying revenue opportunities, the role directly contributes to customer loyalty, business growth, and overall service excellence. In this role, you will report directly to the Operations Director, Consumer Audio APAC, with a dotted line reporting to the Director, Consumer Audio Philippines. How You’ll Make An Impact · Partner with the Call Center Manager to drive operational excellence, enhance customer satisfaction, and improve service efficiency by managing NPS performance and monitoring agent attendance. · Serve as the final escalation point and key decision-maker for complex customer inquiries and service-related issues. · Collaborate with the Philippines marketing team and the Call Center to promote seasonal sales. · Work closely with our Philippines distributors, to enhance service operation procedures and improve repair and exchange efficiency through Harman’s third-party service provider, Solid Services. · Manage the Philippines customer database and related service information, providing insights and analysis to support business and operational decision-making. · Partner with Global Customer Service teams to implement best practices, optimize operational processes, and strengthen overall call center capabilities. What Makes You A Strong Fit · Relevant Bachelor’s Degree in Engineering, Customer Service, Audiophile, Communication, Electronics. · Minimum of 3 years in role or related role. · Proficiency in Microsoft applications, (SalesForce, Word, Excel, Powerpoint). Bonus Points if You Have · Hands on experience in fault finding and repairing of variety of products/ electronic items. · Prior experience in Operation Management in setting up service standards like TAT, response time and completion time. · Good customer handling and customer interaction skills. · Prior experience in Consumer Electronics or FMCG industries. · Talent and aptitude to analyze and solve problems independently. · Excellent oral and written communication skills. Things To Know · Be willing to travel if required · Any offer of employment is conditioned upon the successful completion of background reference checks. What You Can Expect A hybrid work environment that balances flexibility with in-person collaboration, with most office-based roles onsite three days a week. Access to employee discounts on HARMAN products (including JBL, Harman / Kardon, AKG, and others). Learning and development opportunities through our award-winning HARMAN University programs. An inclusive and diverse work environment that supports both your professional and personal development. HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. About HARMAN International HARMAN (harman.com) designs and engineers connected products and solutions for consumers, automakers, and enterprises worldwide, including audio, visual and infotainment systems; enterprise automation solutions; and software services. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon® , Mark Levinson ® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. HARMAN also is a technology and integration services leader for the Automotive, Mobile, Telecommunications and Enterprise markets. More than 25 million automobiles on the road today are equipped with HARMAN audio and infotainment systems. The Company's software solutions power billions of mobile devices and systems that are connected, integrated, personalized, adaptive and secure across all platforms, from the work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics. HARMAN is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status. HARMAN offers a great work environment, brilliant career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN! DO NOT apply on this page. Click HARMAN logo in top left to search and apply.

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