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MOModaxo logo

Modaxo

United States - Washington

Customer Success Associate III (Local To DC this is a hybrid role).

HYBRIDSALES & MARKETING
Job Summary: Supports the operational flow of production data, images, and events across our eTIMS systems. This role ensures data accuracy, timely processing, and alignment between field operations, software systems, and client reporting. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment that blends technology, operations, and public service. Job Description: Supports the operational flow of production data, images, and events across our eTIMS systems. This role ensures data accuracy, timely processing, and alignment between field operations, software systems, and client reporting. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment that blends technology, operations, and public service. Key Responsibilities Monitor daily production queues and system dashboards to ensure data and image processing meets service-level targets. Validate and reconcile event data, image sets, and batch records to ensure processing meets service-level targets. Identify and escalate anomalies, system delays, or quality issues to appropriate technical or operations teams. Coordinate with Operations, Vendor/Vendor contacts, and Research & Development teams to troubleshoot data flow or configuration issues. Maintain production logs, performance metrics, and quality control documentation. Support release and deployment activities, ensuring data continuity during software updates and maintenance windows. This occasionally involves evening or weekend work. Contribute to process improvement efforts that enhance automation, accuracy, and scalability of production workflows. Qualifications Required: High school diploma or GED. 1–2 years of experience in a data processing, clerical, or production support role (or similar detail-oriented position). Strong attention to detail and commitment to accuracy. Comfortable working with computers and learning new systems quickly. Basic knowledge of Microsoft Excel, Word, Teams, and Outlook. Dependable, organized, and able to follow structured processes with minimal supervision. Preferred: Experience working in a technology, operations, or data-entry environment. Familiarity with SaaS platforms, databases, or workflow tools. Prior exposure to traffic enforcement, imaging, or transportation-related industries. Success Indicators Consistent on-time completion of daily production tasks with minimal errors. Effective communication and coordination with team members and supervisors. Demonstrated ownership of assigned work and reliability in supporting business operations. Willingness to learn and adapt as systems and processes evolve. Worker Type: Regular Number of Openings Available: 0 Trellint, a Modaxo company, simplifies curbside management. We offer comprehensive solutions to make parking accessible, equitable, and congestion-free. Like a trellis supporting growing plants, we empower smarter parking for a thriving future. Learn more at www.trellint.com. About Modaxo Modaxo is a global technology organization passionate about moving the world’s people. Working both together and independently, our collective of businesses are committed to delivering software and technology solutions that help connect people with the places they need to go for work, family, and everyday life. Learn more at Modaxo.com.
Pay
Not stated
Where
United States - Washington · DC · United States of America
Work
Hybrid
Type
Not stated
Posted
18 Sep, 2026
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