Job Simpro is the global leader in field service management software, trusted by 22,000+ trades businesses across electrical, plumbing, HVAC, security, and fire protection. We're scaling fast, and our Account Management team is at the centre of that growth. As Manager, Account Management, you’ll lead a team of commercially driven Account Managers responsible for growing revenue across an existing customer base. This is not a traditional relationship management role - it’s a quota-carrying, expansion-focused function with clear expectations around pipeline creation, deal execution, and Net Revenue Retention. You’ll bring structure, accountability, and sales discipline to how we identify, forecast, and close expansion opportunities at scale. What You’ll Do Build, lead, and scale a team of Account Managers focused on upsell, cross-sell, and expansion revenue Own team performance against NRR, expansion pipeline, and closed revenue targets Implement and embed a repeatable expansion sales motion across SMB and Mid-Market segments Drive pipeline discipline through regular forecasting, deal inspection, and conversion management Coach your team on commercial conversations, value articulation, and closing techniques Establish clear account planning and territory strategies to systematically uncover growth opportunities Partner cross-functionally (Product, Marketing, Support) to unlock expansion pathways within the customer base Create a culture of accountability, high performance, and continuous improvement What You’ll Bring Proven experience leading a quota-carrying Account Management or expansion sales team in SaaS Strong track record of delivering against NRR and expansion revenue targets Deep expertise in upsell and cross-sell motions, with the ability to scale these across a team Hands-on leadership style with a focus on coaching, deal strategy, and performance management Strong commercial acumen - able to balance customer value with revenue outcomes Experience building pipeline rigor, forecasting accuracy, and CRM discipline (Salesforce preferred) Ability to operate across SMB and Mid-Market segments with a structured, data-driven approach Familiarity with operational, trades-based customers is a plus Our Core Values While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us: We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. . Visit simprogroup.com/au/company/careers to learn more about us and our values. We would like to take this opportunity to thank all candidates for their application. *Please note, no agencies will be accepted in the recruitment of this role. Welcome to Simpro! Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together! Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees. Ready to transform your business? Explore our products at simprogroup.com, aroflo.com, bigchange.com and clockshark.com. Simpro Group has been made aware of fraudulent recruitment activity where individuals are impersonating our company and hiring managers to deceive job applicants. These scammers are using a fraudulent website and email domain (simprogroupcareers.com) and may contact you with illegitimate job offers. Their goal is typically to steal your personal information for identity theft or to trick you into paying for fake application fees, background checks, or equipment. If you have been contacted by someone you suspect is not a legitimate Simpro Group recruiter, or if you have any doubts about a job posting, please do not respond. Do not provide any personal information or payment. We take this matter very seriously and have reported this fraudulent activity to the relevant global authorities. We are committed to ensuring a safe and transparent recruitment process for all candidates.

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