Job The Customer Marketing Manager turns our customers into our most powerful growth engine. You'll build and run a customer advocacy program that mobilises enthusiastic customers to share their experiences on Google, G2 and other key review platforms, while developing a network of customer champions who speak on our behalf. Working closely with key stakeholders, you'll create programs that deepen engagement, drive retention and expansion, and generate referrals. What You’ll Do The Customer Marketing Manager, APAC turns Simpro and AroFlo customers into our most powerful advocates. You'll design and execute programs that spark customer excitement, amplify our brand reputation across Australia, New Zealand and the wider APAC region, and make it easy and rewarding for customers to become vocal champions. Reporting to the Director, Growth Marketing in Australia, you'll be part of the Simpro Group global marketing team, partnering with regional Account Management and Sales, and working with stakeholders in other regions to share best practice and align programs globally. Responsibilities Develop and execute customer marketing strategies for Simpro and AroFlo customers in APAC. Partner with APAC Account Management to identify advocates, support customer engagement and create marketing opportunities that strengthen relationships. Build and grow customer champion programs for Simpro and AroFlo, including recognition, rewards and a local reference pool for sales. Design and run referral programs that turn satisfied customers into a reliable source of new business. Own and optimise the APAC review strategy for both brands, running campaigns to grow reviews on Google, G2, Capterra and regional platforms such as ProductReview.com.au. Plan and deliver customer webinars for APAC audiences that showcase best practice and feature local customer voices. Own the planning and execution of APAC customer events, including user groups and roadshows. Identify and manage sponsorships at regional industry and trade association events. Produce customer content for Simpro and AroFlo, including case studies, testimonials, videos and success stories. Localise global customer marketing programs and content for Australian, New Zealand and wider APAC audiences. Share APAC customer insights with regional and global product, marketing and sales teams. Collaborate with Simpro Group marketing stakeholders in other regions to align strategy, share learnings and contribute to global campaigns. Ensure consistent customer messaging for each brand across APAC and global teams. Track and report on program performance, including review volume and ratings, referral pipeline, advocate participation and event engagement. This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group. What You’ll Bring 3–5+ years of experience in customer marketing, customer advocacy, or a related B2B marketing role with proven ability to manage customer programs and communications. Strong project management and excellent communication skills. Experience with marketing and CRM tools like HubSpot, Salesforce, and G2, and a track record of executing B2B email marketing campaigns. Highly organized and detail-oriented with a data-driven mindset and analytical skills. Collaborative and adaptable self-starter with a high degree of initiative and willingness to work with global stakeholders. Our Core Values While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us: We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. . Visit simprogroup.com/au/company/careers to learn more about us and our values. We would like to take this opportunity to thank all candidates for their application. *Please note, no agencies will be accepted in the recruitment of this role. Welcome to Simpro! Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together! Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees. Ready to transform your business? Explore our products at simprogroup.com, aroflo.com, bigchange.com and clockshark.com. Simpro Group has been made aware of fraudulent recruitment activity where individuals are impersonating our company and hiring managers to deceive job applicants. These scammers are using a fraudulent website and email domain (simprogroupcareers.com) and may contact you with illegitimate job offers. Their goal is typically to steal your personal information for identity theft or to trick you into paying for fake application fees, background checks, or equipment. If you have been contacted by someone you suspect is not a legitimate Simpro Group recruiter, or if you have any doubts about a job posting, please do not respond. Do not provide any personal information or payment. We take this matter very seriously and have reported this fraudulent activity to the relevant global authorities. We are committed to ensuring a safe and transparent recruitment process for all candidates.

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