Job The HR Generalist helps to deliver an effective, commercially aligned HR services by managing core HR administration, operations, and coordination activities. Ensure the smooth running of day-to-day HR processes while contributing to a consistent, high-quality employee experience across the organisation. What You’ll Do Own the delivery of seamless, high-quality HR operations across the employee lifecycle, ensuring every touchpoint drives a high-performance culture. Act as a trusted first point of contact, providing clear, commercially minded guidance that enables managers to make confident, effective people decisions. Maintain robust, accurate people data and HR systems, leveraging automation and AI to improve efficiency, reduce manual effort, and enhance data integrity. Support the execution of people strategies by enabling workforce planning, organisational change, and talent processes that directly impact business performance. Drive the operational delivery of performance cycles, including goal setting, reviews, and reward processes, reinforcing accountability and high standards. Embed global HR frameworks with a pragmatic, locally relevant approach, ensuring consistency, compliance, and business alignment. Partner with managers on day-to-day employee matters, providing practical guidance and supporting early-stage employee relations cases, while escalating and partnering closely with the Senior HR Business Partner on more complex issues. Translate HR data into meaningful insights, building dashboards and reporting that inform decisions, highlight trends, and unlock productivity. Continuously challenge and improve HR processes, using technology, automation, and AI to simplify workflows, increase speed, and scale impact. Build and maintain clear, scalable operating procedures that enable consistency, efficiency, and a best-in-class HR service. This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group. What You’ll Bring Proven experience in an HR Generalist, HR Advisor, or strong HR Administrator role within a fast-paced, commercially driven environment. Demonstrated ability to take a pragmatic, solutions-focused approach to people challenges, balancing risk with business outcomes. Experience delivering end-to-end HR operations across the employee lifecycle at pace and scale. Highly organised with strong attention to detail; consistently delivers accurate, high-quality work in a fast-moving environment. Experience operating in environments undergoing growth, transformation, or organisational change is highly desirable. Embraces technology, automation, and AI to drive efficiency, scalability, and continuous improvement. Strong working knowledge of HRIS platforms, with the ability to generate and interpret data, reports, and insights. Solid employment law knowledge, with the confidence to apply it in a practical, commercially aligned way. Demonstrates strong emotional intelligence, building trusted, respectful, and effective working relationships across the organisation. Effective stakeholder management skills, with the credibility and confidence to partner with managers on day-to-day people matters. Our Core Values While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us: We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. . Visit simprogroup.com/au/company/careers to learn more about us and our values. We would like to take this opportunity to thank all candidates for their application. *Please note, no agencies will be accepted in the recruitment of this role. Welcome to Simpro! Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together! Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees. Ready to transform your business? Explore our products at simprogroup.com, aroflo.com, bigchange.com and clockshark.com. Simpro Group has been made aware of fraudulent recruitment activity where individuals are impersonating our company and hiring managers to deceive job applicants. These scammers are using a fraudulent website and email domain (simprogroupcareers.com) and may contact you with illegitimate job offers. Their goal is typically to steal your personal information for identity theft or to trick you into paying for fake application fees, background checks, or equipment. If you have been contacted by someone you suspect is not a legitimate Simpro Group recruiter, or if you have any doubts about a job posting, please do not respond. Do not provide any personal information or payment. We take this matter very seriously and have reported this fraudulent activity to the relevant global authorities. We are committed to ensuring a safe and transparent recruitment process for all candidates.

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