Our client a very successful and award winning restaurant group in Dubai is seeking a highly motivated and dynamic individual to join their team as a Hostess. They are a leading hospitality company in their segment serving guests in Dubai since about 15 years. They require a customer-oriented individual to be the first point of contact with our guests and provide excellent service, maintaining high standards of safety, hygiene, quality, and customer service.
Responsibilities
- Greet guests in a friendly and courteous manner, and ensure a positive lasting impression.
- Escort guests to their assigned tables or waiting areas.
- Manage reservations and maintain a reservation system.
- Advise guests on the menu, specials, and unusual features of the restaurant.
- Ensure that all guests are served with a consistent high level of quality.
- Address customer complaints, suggestions or concerns, and report them to a Manager or the respective department
- Ensure that the restaurant is clean, well maintained and operational at all times.
Requirements
- A minimum of 2 years of experience as a host or hostess in a high-end restaurant or hotel.
- Fluent in English, and a second language such as Arabic, French, Italian, Spanish, Russian, or Chinese will be an advantage.
- Knowledge of a restaurant reservation system is essential.
- Strong customer service, problem-solving, and communication skills.
- Positive attitude, reliable, and guest-oriented.
- Willing to work flexible schedules including weekends and evenings
- Ability to work as part of a team and follow instructions.
- Knowledge of dining etiquette, menu presentation, wine service, and bar service is a plus.
Benefits
As per the market standards.