We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Member Experience Specialist Look after the top-tier members of a private luxury wellness club. A premium hospitality role by phone, with training on site at the clubs. Look after the members of a private luxury wellness club Our client is a leader in premium service. Its high-end members expect white glove care and a club that knows them by name. As a Member Experience Specialist with Acquire Intelligence you are the voice they hear when the club reaches out. Your days are personalised check-in calls. You will reconnect with members whose visits have lapsed, welcome those approaching renewal and look after anyone who needs a hand with payments, always in the club's tone. You will learn what matters to each member, and share feedback with the club. What you get A premium hospitality role by phone, text and email, built around luxury service and top-tier members Training that includes time on site at the clubs, then regular support and development with your Team Leader Competitive salary plus super, full time, 38 hours a week You will work from our office on Chapel Street, South Yarra, a five minute walk from South Yarra train station. We are in one of Melbourne's busiest hubs, with endless shopping and food options What you bring At least two years in a client-facing luxury hospitality role, such as hotel guest services, concierge, front office, a private members club, premium retail or fine dining A warm, natural voice and the confidence to hold an unscripted conversation with high-profile members Excellent spoken and written English Polished presentation, tone and manner The right to work in Australia, and consent to background and reference checks About Acquire Intelligence  Acquire Intelligence is an Australian-owned AI consulting and business process outsourcing company headquartered in Melbourne, with more than 9,500 people across Australia, the Philippines, the United States and the Dominican Republic. Four values guide how we work:  Curious and Clever: smart questions spark smart solutions  Entrepreneurial Energy: think like an owner, solve like a founder  Fast with Intent: we move fast and deliver real results  Laugh and Learn: we do not take ourselves too seriously, just our results What happens next  Apply online with your resume Complete a short phone screen interview  Meet our operations team for an interview Receive your offer and start training on Wednesday, October 28 Ready? Apply now. Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to [email protected]. Please refer to our Privacy Policy at https://acquire.ai/ph/privacy-policy/

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