We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Team Leader, Member Retention | South Yarra, Melbourne VIC Lead the team that looks after a private luxury wellness club's top-tier members. White glove service, time on site at the clubs and real leadership. Chapel Street, South Yarra. Full time. Lead the team behind a luxury member experience Our client is a leader in premium service, and its high-end members expect white glove care at every contact. As Team Leader, Member Retention with Acquire Intelligence, you set that standard. You are the face of the program: you lead two Member Retention Specialists, work directly with the client's Head of Retention and spend regular time on site at the clubs, where club leaders will rely on you. You will make calls yourself, coach your team to deliver excellence for every member and bring the club the insights and reporting it values. What you get Leadership of a small, high-profile team, with a direct line to the client's Head of Retention Regular time on site at the clubs Competitive salary plus super, full time, 38 hours a week, with calls between 11:00am and 7:00pm You will work from our office on Chapel Street, South Yarra, a five minute walk from South Yarra train station What you bring At least three years in luxury hospitality, wellness or a private members club, including at least one year leading or supervising a team, for example as a supervisor, duty manager, assistant manager or team leader A luxury hospitality instinct for how top-tier members want to be treated Coaching skill and the ability to give direct, constructive feedback Presence and composure on the phone and in person, polished written communication and accurate reporting Discretion with sensitive member and health information The right to work in Australia, and consent to background and reference checks About Acquire Intelligence Acquire Intelligence is an Australian-owned AI consulting and business process outsourcing company headquartered in Melbourne, with more than 6,000 people across Australia, the Philippines, the United States and the Dominican Republic. Four values guide how we work: Curious and Clever: smart questions spark smart solutions Entrepreneurial Energy: think like an owner, solve like a founder Fast with Intent: we move fast and deliver real results Laugh and Learn: we do not take ourselves too seriously, just our results What happens next Apply online with your CV. Complete a short phone or video screen interview Meet our operations team for an interview. Receive your offer and start training on Wednesday November 4th Ready? Apply now. Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to [email protected]. Please refer to our Privacy Policy at https://acquire.ai/ph/privacy-policy/

more at Acquireai.

25 Oct, 2024

Acquireai

Contact Customer Representative_1800 EW

IT Support

Quezon City +1

Salary not listed

more at Acquireai.

Contact Customer Representative_1800 EW

Sales Representative

Customer Service Representatives - Voice &amp; Non-Voice Accounts (For Pooling)

similar roles.

Invoicer / Loader | 10am - 6:30pm

Equipment Operator /Receiving

Nurse Practitioner or Physician Assistant

Senior Regulatory and Start Up Specialist (Mexico)

Senior Clinical Data Manager

Regional Medical Director - California (LA & SF)

more at Acquireai.

Contact Customer Representative_1800 EW

Sales Representative

Customer Service Representatives - Voice &amp; Non-Voice Accounts (For Pooling)

similar roles.

Invoicer / Loader | 10am - 6:30pm

Equipment Operator /Receiving

Nurse Practitioner or Physician Assistant

Senior Regulatory and Start Up Specialist (Mexico)

Senior Clinical Data Manager

Regional Medical Director - California (LA & SF)

Customer Service Representatives - Voice & Non-Voice Accounts (For Pooling)

Customer Service Representatives - Voice & Non-Voice Accounts (For Pooling)