We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Position Description Title: Accounts Officer Employing Entity: Directed Electronics Australia Reporting to: Finance Manager (Operationally to AR Manager and AP Manager) Team: Finance and Admin Team size: 15+ No. of Direct reports: 0 Key contacts/stakeholders Internal: CFO Finance Manager AP Manager / AR Manager Senior Business Analyst General Manager Sales team / BDMs Product Development Customer Service DC External: Suppliers Customers/Debtors Freight Companies Bank Insurers Get to know the team Our Finance and Admin team plays an essential role in leading all Finance, Admin, Customer Service and commercial process activities at the Directed Group. This team provides reporting and insights, which often serves as a catalyst for new projects, and a single source of truth for multiple business units. The Accounts Officer sits across both the Accounts Payable and Accounts Receivable functions, ensuring timely and accurate payments to local and overseas vendors, achieving debtor payment targets, and maintaining clean, accurate ledgers and reconciliations. This is a varied, hands-on role for someone who enjoys working across the full transactional finance cycle and building strong relationships with both suppliers and customers. Role objective and areas of focus The primary objective of the Accounts Officer is to maintain accurate and efficient reconciliations across all vendor and debtor accounts, GL accounts, bank reconciliations and inventory costs, while achieving debtor payment targets and supporting a clean, up-to-date ledger. The core areas of focus include: The role will focus on the following areas: Key responsibilities Responsibilities of the Accounts Officer will include, but are not limited to: Accounts Payable Assisting offshore team with uploading and entering invoices into paperless system ProSpend, ensuring accuracy. Proactively following up on and addressing invoice entry errors e.g. GL, entity etc. Ensuring all Purchase Orders and invoices reconcile and forwarding discrepancies to the respective team to resolve. Creating new vendors, both overseas and local, ensuring accuracy of all data. Ensuring all invoices processed have appropriate approvals. Efficient and accurate reconciliation of credit card statements and bank payments across multiple bank accounts. Maintaining clean GL accounts i.e. clearing accounts, landed cost etc. Accounts Receivable Developing and monitoring debtor accounts including credit limits, payments and claims. Maintaining a clean ledger by following up claims and overdue accounts. Reconciliation of all group (including eCommerce) accounts to maintain up-to-date ledgers and figures. Creating new debtors and assisting in opening and closing accounts in SAP. Ensuring accounts are set up correctly and updated on PPSR and insurance for complete coverage. Processing of claims, credits and rebates assigned to the department. Uploading of debtor financing each week and reconciling at month end. Liaising with BDMs, the DC and customer service to support sales targets and cashflow forecasting. General/Month-end Process Reviewing and actioning emails sent to multiple inboxes e.g. own, accounts, AR/AP shared inboxes. Promptly attending to ad-hoc requirements from the CFO, Finance Manager or AP/AR Manager in relation to month-end processing. Ensuring efficient and accurate end-of-month processing across both AP and AR functions. Assisting with ad-hoc accounts payable, accounts receivable and data entry tasks where required. Contributing to the development of new processes and continuous improvement across the Finance & Admin team. How success is defined Success in the Accounts Officer role will be measured by maintaining a high level of accuracy and efficiency across invoice processing, debtor collections, reconciliations and month-end closing, together with low debtor payment days and a clean, up-to-date ledger. The ability to prioritise and move between different Accounts Payable and Accounts Receivable functions while maintaining strong relationships and positive interactions with both internal and external stakeholders is key to the success of this role. The role in action A typical day Clear inboxes of emails and enquiries (own, AP and AR). Upload invoices to ProSpend for authorisation and ensure bank accounts are reconciled. Take inbound calls and chase payment resolution for outstanding debts, local and overseas. Ensure all invoices have been appropriately approved by relevant stakeholders. Process claims and rebates and assist with ad-hoc AP/AR and data entry tasks. A typical week Ensure invoices are uploaded and up to date; clear GL ledgers weekly. Create new vendors and debtors (overseas and local) in the ERP system – SAP. Review customer credit limits and payment history; issue stop-supply or final demand letters where needed. Complete debtor financing uploads and reconciliations. Ensure all invoices are approved and ready to be processed (bi-weekly). A typical month Ensure all invoice and debtor processing/reconciliations are complete ahead of month-end. Provide ad-hoc assistance to the Finance Manager and CFO for an efficient end-of-month close. Reconcile credit card statements, vendor statements and bank payments. Balance debtor financing and chase any payments not yet received. Attend Sales/AR and AP meetings to discuss requirements across departments. Growth opportunities Growth opportunities for an Accounts Officer will vary based on the individuals’ strengths and interests. Career pathways can include roles such as: Senior Accounts Officer Assistant Accountant Finance Manager Skills, interest and experience required to succeed. A successful Accounts Officer will demonstrate: Previous Experience Minimum 5 years' combined experience across Accounts Payable and Accounts Receivable, ideally within a product-based company or wholesale industry. Proactively managing end-to-end AP and AR processes, demonstrating accuracy and pride in quality of work from invoice/debtor entry through to reconciliation. Success in maintaining neat and tidy vendor and customer statements. Bank and credit card payment reconciliation across multiple accounts. Experience reconciling payments against invoices with multiple product/purchase lines. Ability to prioritise and multitask across competing AP and AR deadlines. Ability to support and work closely with other departments including Sales, Customer Service and DC. Ability to thrive in a high volume and fast-paced environment, ensuring a high level of skill and accuracy. Technical Skills Working knowledge of an ERP/finance system e.g. SAP (desirable). Working knowledge of an invoice entry/approval system e.g. ProSpend (desirable). Sound knowledge of Microsoft Office Suite, particularly Excel. Behaviours High attention to detail and accuracy is essential. Proactive with an ability to plan and prioritise tasks with their manager. Someone energetic with exceptional time management skills. Has a fast-learning mindset with the ability to adapt and a curiosity to quickly understand new processes and ways of working. A team player who collaborates, shares ideas and learns from colleagues. An exceptional communicator who can engage with suppliers, customers, BDMs and internal departments. Debtor and supplier focused, with an attitude of “nothing is too much trouble”. At all times embracing and working with Directed's Values of Accountability & Responsibility, Positive Attitude & Passion, having A Can-do attitude, Innovation & Improvement, Teamwork & Collaboration and Customer Focus. Motivation and interests Developing interests in the company for learning and growth. Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to [email protected]. Please refer to our Privacy Policy at https://acquire.ai/ph/privacy-policy/

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