We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Position Summary The Salesforce Administrator, AI & Automation Platform is responsible for the administration, configuration, governance, and operational support of Riskonnect's Salesforce AI ecosystem, including AgentForce, Data Cloud, Einstein capabilities, and future AI-enabled solutions. This role ensures AI environments are properly configured, users are appropriately licensed and secured, and deployment activities are executed in accordance with Riskonnect governance, compliance, and change management standards. As a member of the AI Center of Excellence (COE), the Administrator partners closely with Customer Success, Product, TechOps, Security, and Platform Engineering to enable safe, scalable, and repeatable AI adoption across the organization. Essential Functions Salesforce & AgentForce Administration • Configure and administer Salesforce AgentForce environments. • Create, manage, and publish AI agents within Salesforce. • Configure agent permissions, settings, and operational controls. • Maintain AgentForce configuration documentation and standards. • Manage Data Cloud configuration and access controls. • Support ongoing platform enhancements and AI feature rollouts. User, License & Access Management • Provision and manage user accounts, roles, profiles, permission sets, and security groups. • Assign and manage Salesforce, AgentForce, and Data Cloud licenses. • Maintain access policies and complete periodic access reviews. • Ensure segregation of duties and support compliance with internal controls. Environment & Release Administration • Support Sandbox, UAT, and Production environment readiness for CS/AI-related projects. • Coordinate release activities with Platform Engineering and Customer Success teams. • Execute deployment checklists, change control procedures, and production readiness validation. • Assist with rollback, recovery, and post-release validation activities when required. Governance & Compliance • Enforce Salesforce governance standards and operational policies. • Support Security and Compliance reviews for new AI capabilities Maintain audit trails, control documentation, and platform administration records. • Participate in risk assessments, access reviews, and configuration control reviews. Monitoring & Operational Support • Monitor platform usage, license consumption, configuration health, and adoption metrics. • Troubleshoot administrative, access, permission, and configuration issues. • Manage queues, routing rules, permission sets, and declarative automation settings. • Coordinate with Platform Engineers on technical escalations and integration-related issues. • Maintain operational runbooks, knowledge articles, and administrative support documentation. AI COE Enablement & Cross-Functional Collaboration • Support AI governance activities, release planning, and deployment readiness reviews. • Assist with AI pilot execution and customer rollout programs. • Contribute to AI operational standards, documentation, and training materials. • Partner with Customer Success, Product, Security, and TechOps teams to support approved AI use cases. Qualifications Required Experience • 3+ years of Salesforce administration experience. • Salesforce Administrator Certification. • Experience managing Salesforce security models, profiles, permission sets, sharing rules, and user lifecycle processes. • Experience supporting enterprise Salesforce deployments and release management activities. • Familiarity with Salesforce Flows, declarative automation, and change sets or equivalent deployment processes. • Strong documentation, governance, troubleshooting, and operational support skills. Preferred Experience • Salesforce Advanced Administrator Certification. • Salesforce AI Associate Certification or equivalent AI platform exposure. • Experience with Salesforce AgentForce, Data Cloud, Einstein, or related AI capabilities. • Experience in SaaS, Customer Success, Support, Services, or Operations organizations. • Knowledge of governance, compliance, and platform control frameworks. • Experience working with offshore or global teams. Success Measures • Standardized administration and governance processes established for AgentForce. • Secure and compliant AI platform operations maintained. • Repeatable administrative procedures enabling faster AI capability deployment. • High quality access management, documentation, release readiness, and operational support. • Successful rollout support for Customer Success AI initiatives, including customer-facing agents, knowledge solutions, and automation capabilities. • Clear administrative ownership of Salesforce AI operations and platform governanc Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to [email protected]. Please refer to our Privacy Policy at https://acquire.ai/ph/privacy-policy/

SalesForce Admin - AI Automation role.

more at Acquireai.

Contact Customer Representative_1800 EW

Sales Representative

Customer Service Representatives - Voice & Non-Voice Accounts (For Pooling)

similar roles.

TECHNOLOGY HEAD

Staff Decision Scientist, Advanced Analytics

Senior Software Engineer II, Mobile (iOS) - Global Monetization (AI Native)

Sr. Product Manager, AI & Data

Sr. Machine Learning Engineer

Staff Machine Learning Engineer