Acronis is a global leader in cyber protection, delivering AI-powered protection for productive MSPs in a single, natively integrated platform that unifies operations management, cybersecurity, and data protection. Driven by our mission to protect, manage and automate every workload that businesses and lives depend on, we’ve built the industry’s only all-in-one solution. The Senior Customer Success Manager role combining new customer acquisition, account expansion, and renewals. We are looking for someone who will actively contribute to growing Acronis' business in the region by developing new opportunities, converting leads, expanding existing accounts, and building a strong and predictable sales pipeline. The candidate must be able to speak German fluently. WHAT YOU'LL DO Responsible for renewing existing license contracts (50%) and up- and cross-selling existing customers (50%) Responsible for the renewal of customer maintenance contracts in DACH region; this includes providing quotes directly to customers and/or their assigned channel partners Responsible for upselling customers and identifying opportunities for add-on sales of other Acronis products Develops sales opportunities by researching and identifying potentials; building rapport, providing technical information and explanations; preparing quotations Handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts Positively interacts and collaborates with Customers and Acronis partners Assists in negotiation of maintenance agreements and upsell deals Work closely with distributor, Acronis Sales manager and Sales Engineers to ensure sales closure WHAT YOU BRING Strong closing sales skills ( 3+ years sales experience) Fluent English and German (business negotiations level needed in German) Experience in a cyber security/ software company demonstrating a strong understanding of industry practices Strong time management skills are required Ability to articulate product’s different features, and to answer any questions customers might have Punctual, Teamplayer, reliable, and strong attention to detail Self-motivated, upbeat, organized and highly persistent in follow-ups Flexible, open to changes in responsibilities and strategies Strong communication and interpersonal skills Knowledge on Salesforce is preferred *Please submit your resume and application in English WHO WE ARE A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 21,000 service providers to protect more than 750,000 businesses. Our corporate culture centers on innovation, accountability, and impact. We encourage our people to think boldly, challenge conventional approaches, and take ownership of outcomes. As a member of our global “A-Team,” you’ll operate in a high-growth, fast-paced environment where resilience, adaptability, and a commitment to continuous improvement drive success. OUR INTERVIEW PRACTICES To ensure a fair and genuine hiring process, candidates are expected to participate in interviews without the use of AI tools, automated prompts, or third-party assistance. Interviews are designed to assess individual skills, experience, and communication style, and we value authentic, real-time interaction. Use of AI or external assistance during live interviews may result in disqualification. For roles where AI skills are being evaluated, permitted use of AI tools will be clearly communicated in advance. Candidates may be asked to disable virtual backgrounds or participate in in-person interviews. All employment offers are contingent upon successful completion of applicable criminal, education and identity background checks Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. #LI-CL1 Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. 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Senior Customer Success Manager, German Language.

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