About the Role:
The Community Manager is responsible for overseeing the daily operations of a residential community association. This role serves as the primary liaison between the Board of Directors, residents, staff, and service providers. The manager ensures that the community is well-maintained, financially sound, and compliant with governing documents, while delivering superior customer service to residents.
Responsibilities:
Administrative & Governance
- Serve as the primary contact for residents, board members, committees, and vendors.
- Support the Board of Directors by preparing meeting agendas, packets, notices, and minutes.
- Attend and facilitate Board, Annual, and Special Meetings as required.
- Ensure compliance with governing documents, policies, and applicable laws/regulations.
- Draft and review RFPs, secure proposals, and make recommendations to the Board.
Financial Management
- Assist in preparing and presenting annual budgets and reserve studies.
- Review and approve expenditures in line with budgetary guidelines and thresholds.
- Process invoices, reconcile accounts, and maintain accurate financial records.
- Provide monthly financial and management reports to the Board.
Operations & Maintenance
- Conduct regular property inspections to ensure compliance with community standards.
- Issue violation notices and follow up on compliance matters.
- Oversee vendors, contractors, and service providers to ensure quality performance.
- Coordinate preventive maintenance programs and capital projects.
- Ensure safety and security protocols are upheld within the community.
Resident & Staff Relations
- Respond to resident inquiries and requests in a timely, professional manner.
- Promote a positive and inclusive community atmosphere.
- Hire, train, supervise, and evaluate onsite staff as applicable.
- Coordinate community communications, events, and newsletters.
Requirements
Qualifications:
- 2+ years of experience in community association or property management (onsite experience preferred).
- CMCA, AMS, or PCAM certification (preferred but not always required).
- Strong knowledge of community governance, property maintenance, and vendor management.
- Proficiency in Microsoft Office Suite and community management software.
- Excellent written and verbal communication skills.
- Strong leadership, organizational, and time management abilities.
- Ability to handle conflict resolution with professionalism.
Working Conditions:
- Ability to walk property grounds and climb stairs as needed for inspections.
- Office environment combined with outdoor property inspections.
- Must be available to handle after-hours emergency calls when necessary.
Core Competencies:
- Customer service focus and professionalism.
- Financial and project management skills.
- Leadership and team management.
- Problem-solving and decision-making abilities.
- Attention to detail and compliance orientation.