Your mission
Team Management: Monthly planning (schedule and team) and optimization of the class schedule, hiring, onboarding and leading the Instructor and Front Desk teams, ensuring class quality and healthy team dynamics
Studio Management: Overseeing smooth day-to-day studio operations, coordinating external partners, ensuring hygiene, order and a high-quality studio experience, managing inventory
Customer Management: Creating an exceptional customer experience, handling customer inquiries and feedback, ensuring a welcoming and feel-good atmosphere in the studio
Events and B2B: Handling B2B requests and coordinating events
Reporting and Payroll: Regular reporting and alignment with the Central Team (founders and operations), reviewing and approving timesheets
Front Desk and Instructor Work: Teaching at least 7 Reformer classes per week, covering open Front Desk shifts and classes when needed
Your profile
You are fluent in German and English (spoken and written)
You are a certified Reformer Pilates Instructor and bring teaching experience
You have experience in management and leading teams
You enjoy working on-site, close to your team, members and partners
Strong organizational skills, a passion for movement and a hands-on mentality describe you well
You are flexible, communicative and resilient, comfortable with shift-based work and enjoy a dynamic studio environment
You delight customers with strong service orientation and clear, empathetic communication
You are confident using Excel, have an affinity for digital tools (Google Suite, Canva, MS Office, CRM and booking tools) and approach challenges proactively
You are willing to work one day on the weekend
You identify with our brand and place high value on quality, atmosphere and details
Why us?
Inspiring, high-quality studio environment with its own office space
Free access to Reformer Classes for your own training as well as our Health Bar
Flexible, creative and self-directed work with plenty of room for initiative
Individual development opportunities in leadership, team management and operations
Direct exchange with the founding team
Becoming part of an open, engaged and warm community