About the role
As Change Management Lead, you will lead clients through the change management activities for each MSP implementation: mapping the user experience, engaging stakeholders, shaping program branding and confirming adoption strategies that fit each client. Your goal is to secure client end users, leadership and suppliers’ understanding, trust and excitement for our MSP program.
Reports to: Senior Director, MSP Project Management
Team: MSP/VMS Implementation Team
What you’ll do
Training development and delivery
Design, co-create and deliver comprehensive training strategies and materials (intranet sites, home pages and SharePoint sites, quick reference guides, end-user job aids, training decks and FAQs) across client, supplier and internal audiences for each MSP implementation
Collaborate with clients to define training strategy, adoption goals and delivery approach for each implementation
Partner with Program Operations and Technology teams to confirm scheduling, logistics and technical readiness ahead of every training session
Communications strategy and execution
Own communications strategy and execution (messaging, timelines and consistency) across all active implementations, working with clients to define delivery methods that drive adoption and change
Build and maintain the master communications timeline for each implementation, sequencing announcements and updates against project milestones so no audience is caught off guard
Tailor delivery method and tone for each audience to maximize message clarity and uptake
Stakeholder engagement, adoption and change support
Design and drive stakeholder engagement strategies, identifying key champions, sources of resistance and adoption risks by client
Partner with Change Managers, Implementation Project Managers and Program Teams to support go-live readiness
Define each client’s adoption strategy and client-specific rollout plan, including training strategy, delivery approach and communications timeline
Lead program branding discussions with clients, guiding them through brand name ideation, visual identity and messaging, so the MSP/VMS program feels like a trusted, easy-to-use internal service
Develop client-specific activities that improve user adoption (e.g., office hours, champion networks, targeted follow-up outreach, usage reminders) and support change impact assessments and adoption planning
Facilitate stakeholder feedback loops and adjust materials based on client and supplier needs, for both new and existing programs, and identify opportunities to improve existing programs
Participate in weekly Implementation workstream discussions to ensure alignment to the client project plan and action items
Content governance and delivery channels
Build and continually grow a reusable library of change-agent mapping templates, branding frameworks, communication assets, presentation decks and stakeholder-engagement playbooks
Ensure all client-facing and internal materials align to brand, compliance and enterprise messaging standards before publication
Manage content delivery and version control across SharePoint, MS Teams, VMS portals and email, so users always find the current, correct version
How success is measured
End-user adoption rate and active usage of the MSP/VMS program after go-live, following the client’s engagement strategy
On-time delivery of training and communication assets against implementation timelines, in collaboration with the Implementation Project Team
Training session satisfaction, attendance and engagement results
Stakeholder and champion engagement levels by client, and the consistency and quality of client and supplier program materials
Positive feedback on rollout strategy from clients and suppliers
3+ years in change management, training or instructional delivery, user experience/adoption strategy, or internal communications, ideally in HR/Procurement transformation, staffing or MSP/VMS environments
Experience with stakeholder mapping, journey/UX mapping, change impact assessments and adoption or engagement campaign design
Strong proficiency in MS PowerPoint, Word, SharePoint and Teams, with the ability to create visually engaging, easy-to-follow materials
Strong leadership, stakeholder facilitation, branding/messaging and client-relationship skills, with the ability to influence and build credibility across clients, suppliers and internal teams
Ability to juggle multiple priorities across overlapping implementation timelines
Familiarity with Monday.com or comparable project management tools is a plus