The VMS Operations Technology Specialist participates as the configuration lead on various projects including the creation and implementation of technology and business solutions, working with implementation and operations teams to ensure that the technology is in line with new and existing customers’ business requirements. The scope of this position will include, but is not limited to, requirements creation, test script development, tracking progress, and owning the steps to arrive at resolution.
Additional responsibilities include:
Provide tier 2 support to MSP clients and program office teams
Utilize a variety of Vendor Management Systems (VMS) such as SAP Fieldglass, Beeline, VNDLY, Coupa, etc.
Collect, review and input data via flat files into VMS; audit output data and resolve errors where applicable
Evaluate operational processes and procedures, identifying areas for improvement
Assist with other dynamic duties as assigned by the US VMS Operations Manager
Support MSP quality initiatives by managing all Program Change Requests (PCR’s) in compliance with MSP defined procedures and SLA's
Initiate, recommend and implement solutions through designated channels
Validate the successful implementation of solutions
Staffing, MSP and/or contingent workforce
Vendor Management Systems
Intermediate skills with MS Office Suite, primarily Word and Excel, or willingness and commitment to attain that skill level (or higher)
Minimum of 2 years Customer Service experience
Strong analytical skills
Creative problem-solving skills
Exceptional customer service skills
Desire to learn and grow technical skills